Client Services Representative - Huntington Beach, United States - Travis Mathew

    Travis Mathew
    Travis Mathew Huntington Beach, United States

    3 weeks ago

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    Description
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    Client Services Representative

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    locations

    TM - HQ - Huntington Beach

    time type

    Full time

    posted on

    Posted 2 Days Ago

    job requisition id


    JR
    TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we're inviting you to take yours.

    Back in 2007, we saw there weren't many companies whose clothing bridged the gap between performance and lifestyle, so we created our own.

    Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world.

    We invite you to join team TravisMathew.
    The Client Services Representative (CSR) is responsible for supporting direct-to-consumer (DTC) business through enhanced operational service.


    ROLES AND RESPONSIBILITIES
    Manage daily service-related communications, via phone and electronically
    Respond promptly to and resolve customer inquiries
    Serve as a liaison for all inbound inquires that require support and assistance from alternate departments
    Process inbound requests, including but not limited to order adjustments, cancellations, returns, credits / refunds
    Support Accounts Receivable in resolving order credit holds
    Support Order Management to ensure on-time order fulfillment
    Perform other service-related duties as needed
    TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
    Proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)
    Proficient in ERP systems, SAP preferred
    Proficient in eCommerce platforms, SAP preferred
    Experience with online clientele / chat service
    Strong written and verbal communication skills
    Strong organizational and time management abilities
    Ability to work effectively and collaboratively with cross-functional teams and stakeholders
    Ability to foster account relationships
    Ability to multi-task and manage a large inquiry / order volume

    EDUCATION AND EXPERIENCE
    Bachelor's Degree, preferred
    Minimum 1 year industry experience in a customer service capacity
    USD Hourly


    If your experience is close to what we're looking for, please consider applying Experience comes in many forms – skills are transferable, and passion goes a long way.

    We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

    TravisMathew is an Equal Employment Opportunity

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