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    • Service Advisor/Sales - El Cajon - Evans Tire & Service Centers

    Evans Tire & Service Centers
    Evans Tire & Service Centers El Cajon

    1 month ago

    Default job background
    Description

    Job Title:

    Sales and Service Advisor

    Overview:

    Evans Tire & Service Centers fosters a family-like atmosphere for our team and customers. With over 40 years of experience, we provide top-notch tire and service solutions in San Diego.

    Main Responsibilities:

    • Promptly greet customers professionally and courteously both in person and on the phone using standardized customer service techniques.
    • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer needs.
    • Recommend services based on appropriate knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
    • Promote sales of relevant services, parts, and accessories by demonstrating an understanding of products and associated service requirements.
    • Provide customers with accurate quotes, including cost and time of completion, for approved services and keep them updated throughout the day.
    • Follow proper procedures when cashing out customer tickets, including a review of completed multi-point inspections and explanation of applicable warranties.
    • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
    • Track new returns, core returns, and warranty parts for individual customers.

    Compensation:

    $72,000 - $87,000 per year, varying depending on experience.

    Employee Benefits:

    • Competitive bi-weekly pay
    • Tuition reimbursement
    • Paid vacation and sick time
    • 6 paid holidays
    • Medical, dental, and vision insurance
    • Life insurance (company-paid)
    • 401(k) retirement savings plan with company match
    • Discounted services on personal and immediate family vehicles
    • Opportunity for advancement

    Requirements:

    • Prior experience as a Service Advisor is helpful but not required.
    • Professional appearance and ability to work in a process-driven environment.
    • Valid driver's license and passing pre-employment background and MVR screening.
    • Ability to work a minimum of five days, including Saturdays.
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