Client Success Manager - Greater Chicago Area, United States - seoClarity

Description

seoClarity Overview

seoClarity is the technology leader in Enterprise Search Engine Optimization (SEO) technology and services. Our technology platform and services help the world's best and biggest brands optimize their website content so they can be found online and connect to their customers.

Job Description

The Client Success Manager is responsible for developing client relationships by acting as a trusted adviser with a focus on retention and customer advocacy. A successful person for this role will be highly relationship driven, proactive and has an acute understanding of their clients' needs and challenges.

What you will be doing:

• Manage a portfolio of global enterprise clients
  
• Onboard new clients to seoClarity
  
• Build in-depth knowledge of your clients, expert knowledge of seoClarity technology, and extensive industry expertise.
  
• Become a trusted adviser to stakeholders and users of seoClarity
  
• Guide your clients through success blueprints, designed to drive value no matter the client's SEO maturity level
  
• Manage special projects and the implementation of search experience frameworks
  
• Help your client's structure, simply and scale their SEO efforts
  
• Lead executive business reviews
  
• Arrange and manage onsite client meetings – up to 10% travel domestic and international
  

• 4-year BA/BS degree
  
• 2+ years' experience in account management or client success, preferably with a software provider or digital agency.
  
• Experience with SEO/SEM
  
• Relationship focused
  
• Experience with CRM tools, Excel, PowerPoint, and virtual meeting software
  
• Ability to travel up to 10%, both domestic and international
  
• Excellent communication and presentation skills
  
  

Benefits

• Medical, Dental, and Vision Insurance
  
• Flexible Spending Accounts (FSA)
  
• 401(k) Plus Matching
  
• Paid Time Off
  
• Paid Holidays
  
• Hybrid Work Environment
  
• Happiness Committee Events
  

Diversity, Equity, and Inclusion

At seoClarity, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts, and perspectives lead to more creative problem-solving, better outcomes and a stronger organization. seoClarity is proud to be an equal opportunity employer. We believe all our colleagues share in this commitment to fostering an environment that supports, inspires, and respects all individuals. We seek to recruit, develop, and retain the most talented individuals from all social classes, who also share our beliefs.

At seoClarity, employment is based solely on an individual's merit and qualifications related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.