Lead, manage, and mentor the intake team to ensure high performance and accountability
Develop, implement, and refine intake processes and workflows
Monitor call metrics, lead conversion rates, and overall intake performance
Train and coach team members on best practices, scripting, and client communication
Collaborate with firm leadership to align intake strategy with business goals
Ensure compliance with firm policies and applicable regulations
Evaluate and recommend intake technology, CRM tools, and reporting improvements
3+ years of experience in legal intake, with leadership or management experience preferred
Strong understanding of intake metrics, KPIs, and conversion optimization
Excellent communication, coaching, and organizational skills
Ability to manage a team in a hybrid or remote environment
Experience with CRM and intake software (e.g., Filevine, Clio, Litify, or similar)
Self-motivated, detail-oriented, and results driven
Hybrid role based in Dallas, TX
Open to fully remote candidates with strong experience
Full-time position
Competitive salary based on experience
Performance-based incentives
Benefits package (medical, dental, vision, PTO, and more)
Growth and leadership development opportunities
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Hybrid Legal Intake director - Dallas - corviaconsulting
Description
We are seeking an experienced Intake Director to lead and optimize our intake department. This role is responsible for overseeing daily intake operations, managing staff performance, improving conversion rates, and ensuring an exceptional client experience from the first point of contact. The ideal candidate is a strong leader with a data-driven mindset and a deep understanding of legal intake processes.
Key Responsibilities:
Qualifications:
Work Environment:
Compensation & Benefits:
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Director, Intake
Only for registered members Carrollton - TX Carrollton - IVEDCO, Carrollton, TX, US
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Director, Intake
Full time Only for registered members Carrollton
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Director, Intake, Planning
Only for registered members Plano, TX
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Manager, Facility Service
Only for registered members Dallas, TX, USA
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Account Executive
Only for registered members Dallas, TX
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Assistant Director
Only for registered members Dallas, Texas, , United States
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Manager, Facility Service
Only for registered members Dallas, TX
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Assistant Director
Only for registered members Dallas, Texas, , United States
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Account Executive
Only for registered members Dallas, TX, US
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Account Executive
Only for registered members Dallas, TX
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Pharmacy Manager
Only for registered members Dallas, TX
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Account Coordinator
Only for registered members Dallas, TX
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Data Operations Lead
Only for registered members Dallas, TX
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Hospice Operations Coordinator
Only for registered members Dallas, TX
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Pregnancy Case Manager
Only for registered members Dallas, TX
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Office Manager
Only for registered members eddicourt lane, Dallas, Texas
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Creative Director
Only for registered members Dallas, TX
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Sr. Director of Non-Residential Services (48499)
Only for registered members Dallas Dallas, Texas, United States
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Utilization Review Nurse
Only for registered members Dallas
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Director of eDiscovery with Security Clearance
Only for registered members Dallas