Director, Single Billing Office - Wilmington, DE

Job summary

The Director Single Billing Office SBO is responsible for strategic leadership operational management performance outcomes centralized patient guarantor billing functions This position oversees certain tasks post-service revenue cycle including payment posting daily cash reconciliation remittance posting backend payments customer service self-pay accounts receivable bad debt management financial assistance program administration patient statement processing mail document operations

• Leadership & Strategic Planning Develop implement strategic plans goals objectives SBO alignment organizational revenue cycle patient experience initiatives
• Payment Posting & Daily Cash Reconciliation Oversee timely accurate posting all patient payer payments electronic remittance advice EOA paper EOB processing Direct daily cash reconciliation processes partnership Finance ensuring variances identified resolved promptly
• SBO Operations Direct all operations Epic SBO module ensuring accurate efficient compliant execution guarantor self-pay billing payment processes Monitor work queues productivity metrics performance dashboards ensure timeliness accuracy account resolution Collaborate with Epic analysts IT implement system enhancements troubleshoot issues optimize automation capabilities Serve subject matter expert during Epic upgrades workflow redesigns ensure minimal disruption operations Customer Service Patient Interaction Oversee SBOS patient financial services call center prompt courteous accurate resolution patient inquiries processing financial assistance applications establishing payment plans Manage Epic MyChart InBasket functions responding patent messages verifying insurance coverage processing insurance submissions updating account information Establish quality assurance measures improve first-contact resolution rates repeat inquiries Engage directly escalated high-profile patent concerns as needed Self-Pay AR Bad Debt Management In conjunction leadership develop strategies timely effective self-pay account follow-up Manage bad debt placement processes compliance policy regulatory requirements Vendor relationships monitor recovery performance regular performance reviews contract compliance monitoring Financial Assistance Program Administration Ensure consistent application Financial Assistance policy accordance regulatory requirements community benefit objectives Patient Statement Processing Direct production distribution patent statements accuracy timeliness compliance state federal requirements Overseer vendor performance troubleshooting issues Continuously evaluates costs implements initiatives resulting overall reduction Mail Document Operations Provide strategic oversight leadership mail coordination paper electronic document management administrative support operational assistance functions Timely secure handling incoming outgoing departmental mail monitoring issues returned misdirected items Scanning indexing routing physical electronic documents complying privacy regulations HIPAA organizational standards Compliance Reporting Ensure SBOS operations comply HIPAA CMS payer regulations internal policies Develop monitor key performance indicators functional areas providing regular reports executive leadership Direction Supervision Others Direct supervision departmental managers supervisors leads within SBO Indirect oversight staff assigned functional areas Responsibility hiring training evaluation corrective action development DIRECTION SUPERVISION RECEIVED Vice President Revenue Cycle EDUCATION EXPERIENCE REQUIREMENTS Bachelor degree Business Administration Healthcare Administration Finance related field required Master degree preferred Minimum years progressive healthcare revenue cycle experience including least year in leadership role Demonstrated expertise Epics BO equivalent enterprise billing systems Strong knowledge payment posting remittance processing AR management financial assistance programs bad debt collections patent statement workflows Proven ability manage customer service call center large teams budgets multifaceted operational process Preferred Qualifications Epis BO Certification Proficiency Experience Epic Cash Management module Experience large multi-facility health system Revenue Cycle certifications CRCR CHFP KNOWLEDGE SKILL ABILITY REQUIREMENTS Extensive understanding healthcare revenue cycle operations including payment posting cash reconciliation remit posting selfpay accounts receivable backend payment processing financial assistance bad debt management statement process Advanced knowledge Episingle BO functionality MyChart integration Inbox messaging workflows insurance submission processes Strong working knowledge healthcare payer requires billin compliance HPIA regulation patien finacial communication best practices Familiarity federla state finanacial assistan regualtionn bad debit collect guidelines Advancd communcation skill effectively engage patients staff executives external partners Proficiency Epis BO Microsoft Ofice Suite Excel Word PowerPoint data analytci/reporting platforms Ability manag compiting priority deliver result fast pace deadline driven environment Ability ensue patiens centered approch maintain organizaitonal financail performace Annual Compensation Range $135 21717280 this pay rate rang represents Christia Care good faith reasonable estiamte compensation time positing actual salary depend on individual facotrs includng wihtout limitation skill relevant expeience qualificatios relate specific job requierment Christia Care Healthe System equal oppertunity employeer firmly committed prohibit discrimination whose staf refleective communiy considder qualified appliants open positions regard race color sex religion national origin sexual orientaton genetic informatio gender idenity expresion age veteran statius disabiliy pregnacy citzenship status any oher caracter protected under appicable federl staete loacl law Post End Date Jan 30 2026 EO Posting Statemen Christia care offers competitve suite employee benefitt maximize wellness you family includieng healthisure paid time off retirement employe assitance progra To learn more abou our benefitt eligiblle positon visit

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  Job description

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