Lead SDET - Chicago

Salary range is: · $119, $147,000.00 · This position is bonus and/or commission eligible. · CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part ...

Job description

Salary range is:
$119, $147,000.00

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc.

(CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more.

At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly.

We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey.

Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

Learn more about CCC at

The RoleWe are seeking a hands-on Lead SDET with strong Developer Experience (DevEx) capabilities to directly own our automated testing frameworks and quality signals across a multi-repository environment with a mix of legacy and modern applications and integration interfaces.

You will own:
our Playwright (TypeScript) E2E framework for UI and end-to-end flows
our API testing strategy and enablement to reduce over-reliance on UI E2E
the enablement patterns (templates, standards, documentation) that make automated testing easy to adopt across many repos

This is a testing-focused DevEx role (not SRE/DevOps).

You'll partner with internal DevOps/SRE for environment needs and pipeline integration points, and we use Azure Application Insights for observability and triage.

Environment

Many repositories (UI, APIs, integration/interface services), mixed maturity (legacy + new)


Tech:
.NET Core / C#, Angular, TypeScript

CI/CD:
Azure DevOps Pipelines (YAML)


Observability:
Azure Application Insights

Database:
MS SQL Server 2019 (coordinate with DBA partners as needed)

What You'll Own (Primary Outcomes)


A scalable, maintainable automation ecosystem:
Playwright E2E (TypeScript) with shared packages/templates
API testing patterns/frameworks (language/tooling appropriate to stack)
Reduced manual regression, reduced flaky tests, fewer "false red" CI runs, and faster triage.
A clear, pragmatic test strategy that keeps E2E focused on high-value journeys and pushes appropriate coverage into lower-level tests.
Documentation, onboarding materials, and support practices that make it easy for engineers and QA to contribute tests consistently.


Key Responsibilities:
Hands-On Playwright Test Development + Framework Ownership
Write and maintain Playwright automation tests (TypeScript) for critical user journeys and end-to-end workflows.
Build and maintain the Playwright framework and supporting code, including:
shared fixtures, configuration, and environment handling (per-env URLs, auth, feature flags where applicable)
reusable TypeScript helper classes/utilities (e.g., API clients, data builders, page/component helpers)
shared resources (test data files, seeds, file assets, mocks/stubs where appropriate)
standards for test organization (structure, naming, tagging) and maintainable patterns
Provide a "golden path" starter kit usable across repos:
templates, examples, contribution guidelines, code review checklist

API Testing Enablement (Shift Coverage Down the Stack)
Define and enable practical API-level testing patterns to reduce E2E scope and improve signal:
service-level smoke tests and regression suites where they provide high value
guidance on integration tests vs full end-to-end tests
test data and environment configuration standards for repeatable runs
Provide reusable libraries/helpers for common API testing needs (auth, correlation IDs, fixtures).

Flaky Test Reduction & Quality Signal Health

Establish and operate a measurable flake reduction program:
define flake rate; track and publish trends, top offenders, and root causes
implement preventive patterns (test isolation, deterministic waits, stable selectors)
CI Enablement (Partner with DevOps; Focus on Signal, Not Ownership of the Platform)
Partner with DevOps to ensure Playwright and API test execution is fast, reliable, and well-reported in Azure DevOps:
define required pipeline stages/checks and quality gates for PR vs nightly runs
standardize artifacts (HTML reports, screenshots, videos, traces) and failure ergonomics
recommend parallelization/sharding approaches and runtime targets

Maintain reusable pipeline patterns/templates for teams to adopt (as needed), while DevOps retains primary ownership of the CI/CD platform and runners.

Triage Enablement Using Azure Application Insights
Create runbooks and tooling to speed diagnosis of failed tests:
correlation approaches (request IDs, trace IDs) from test runs to backend telemetry
documented App Insights queries and dashboards for common failure modes
Advocate for small product changes that increase testability and diagnosability:
stable UI identifiers, structured logging, consistent error handling, health endpoints
Coaching, Standards, and Adoption Across Repos
Mentor QA and developers in sustainable automation practices.
Run enablement sessions (trainings, office hours, pairing) to drive adoption across legacy and new repos.
Ensure standards are enforced via tooling and templates (linting, PR checks) rather than heavy process.


Requirements:
6+ years in SDET / test automation / quality engineering with ownership of automation frameworks adopted by multiple teams/repos.
Deep Playwright (TypeScript) expertise and experience operating E2E suites in CI.
Strong hands-on TypeScript skills building test frameworks (fixtures, helpers, configs, resources) in addition to writing tests.
Strong engineering fundamentals; ability to design maintainable libraries and internal tooling.
Demonstrated success reducing flakiness and improving trust in automated quality signals.
Familiarity with Azure DevOps pipelines and CI concepts (templates, artifacts, parallelism), with ability to collaborate effectively with DevOps owners.
Ability to operate effectively across legacy and modern codebases and multiple stakeholders.

Preferred Qualifications

Experience testing Angular UIs and .NET Core APIs in enterprise environments.
Experience with MS SQL Server test data strategies (deterministic datasets, setup/teardown, isolation).
Experience using Azure Application Insights for production troubleshooting and triage enablement.


About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works.

Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection.

Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work.

We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.

CCC offers competitive compensation and benefits to support you and your families, including:
401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact