Technology Service Management Lead - Town of Sun Prairie

Only for registered members Town of Sun Prairie, United States

1 week ago

Default job background
$120,000 - $180,000 (USD)

Job summary

The purpose of this role is to lead and define IT Service Management (ITSM) processes aligned with the overall IT strategy, driving adoption and compliance while prioritizing enhancements.

Responsibilities

  • Ensuring business outcomes through process efficiencies and improvements,
  • managing customer experience, IT Service Desk, incident and request management,
  • and core IT processes are key responsibilities.

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