Application Support Analyst - Burlington Massachusetts

State Date: 6/8/2026 · End Date: 8/14/2026 · What We're Looking For · We are seeking motivated, analytical interns to provide functional application technical support to Charles River Development (CRD) customers within the FinTech space. This role blends technology, finance, and ...

Job description

State Date: 6/8/2026

End Date: 8/14/2026

What We're Looking For

We are seeking motivated, analytical interns to provide functional application technical support to Charles River Development (CRD) customers within the FinTech space. This role blends technology, finance, and client service, giving you exposure to real-world investment management operations.

Why this job is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019.
 

CRD Highlights

• Trusted worldwide: Used by organizations in ~30 countries

• Global impact: Supports over $59 trillion in assets managed on Charles River IMS

• Industry adoption: Trusted by 53 of the world's 100 largest investment managers

• Broad user base: Over 29,000 professionals rely on CRD technology every day

• Expanding footprint: More than 310 clients across the globe

• Rapid growth: 185% increase in headcount over the last eight years

What You Will Be Responsible For

• Responding to client requests for technical assistance

• Diagnosing software issues and recommending appropriate solutions

• Analyzing problems, answering product-related questions, and providing user guidance

• Identifying, testing, and documenting workarounds for software bugs or functional gaps

• Contributing to continued improvements of support processes and tools

• Logging customer interactions and preparing resolution summaries

Education & Preferred Qualifications

• Experience with one or more structured programming languages (SQL preferred)

• Understanding of basic system administration concepts: configuration, resource sharing, OS fundamentals

• Relevant technical/functional coursework, academic projects, or extracurricular activities

• Understanding of the Trade Life Cycle and System Development Life Cycle

• Strong communication and interpersonal skills

• Strong analytical skills, including process analysis

• Ability to balance multiple priorities while meeting client expectations

• Customer-focused mindset and ability to work in a team environment

• Planning to graduate in 2027

What You Will Gain from This Internship

• Hands‑on experience with investment management systems used by major financial institutions

• Understanding of Fixed Income and Derivative workflows within an enterprise software platform

• Practical skills in SQL, system configuration, issue analysis, and functional application support

• Exposure to the trade lifecycle and system development lifecycle (SDLC)

• Experience troubleshooting real client issues in a production environment

• Strengthened communication, analytical, and problem‑solving abilities

• Insight into how global financial institutions operate and collaborate across teams

• A portfolio of real technical and functional accomplishments to support future fintech or investment‑related roles

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility. We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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Salary Range:

$41,600 - $65,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

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About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.