Floral Manager - Arlington - Tom Thumb

    Tom Thumb
    Tom Thumb Arlington

    1 day ago

    Full time
    Description

    DUTIES & RESPONSIBILITIES Customer Service & Sales

  • Maintain an atmosphere of enthusiastic customer awareness, delivering fast and friendly service.
  • Assist customers with product suggestions and provide knowledgeable recommendations.
  • Engage in suggestive selling via telephone, in‑store intercom, and direct customer interaction.
  • Take special orders in person and by phone.
  • Address and resolve customer complaints appropriately; escalate to Store Director when needed.
  • Product Ordering, Merchandising & Production

  • Order balloons, helium tanks, plants, flowers, accessories, and related merchandise.
  • Ensure product freshness, quality, and adequate selection.
  • Monitor sales trends, special‑occasion requirements, seasonal and ad-driven promotions, and customer feedback.
  • Plan daily operations and monitor production processes in line with company procedures.
  • Upgrade plants, create bows, inflate balloons, and prepare bouquets.
  • Prepare floral designs according to Company standards.
  • Follow department standards for floral upgrades, balloon upgrades, and candy arrangements.
  • Leadership, Training & Employee Management

  • Assist designers and sales employees and support them in completing tasks.
  • Monitor employee productivity and evaluate performance.
  • Maintain working knowledge of all department roles.
  • Understand all opening and closing procedures.
  • Schedule, supervise, train, and assign duties to department employees.
  • Train team members on store policies, sales procedures, and record‑keeping expectations.
  • Implement personnel actions including interviews, transfers, promotions, and corrective actions.
  • Compliance, Policies & Reporting

  • Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
  • Ensure accurate code‑dating practices across all products.
  • Prepare sales and inventory reports; conduct physical inventory every 4 weeks.
  • Process administrative paperwork and maintain department records.
  • Control shrink and manage cost.
  • Comply with all workplace safety rules and regulations.
  • Equipment, Tools & Operational Procedures

  • Implement correct product preparation techniques.
  • Operate required equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, stem cutters, choppers, wire tools, hot glue guns, spray paint, heat‑sealing machines, and helium tanks.
  • Perform receiving duties including breaking down loads, verifying orders, inspecting quality, reporting shortages, and stocking/rotating product.
  • Follow product temperature, storage, packaging, and conditioning standards for all plants, shrubs, flowers, and cut floral items.
  • Maintain safety, cleanliness, and sanitation of work areas, coolers, equipment, and displays, including code‑date compliance.
  • Ensure proper pricing and signage.
  • Implement emergency procedures for equipment or software malfunctions.

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