Client Services Manager - Pittsburgh, United States - Broadridge

Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing We are actively seeking a Client Services Manager to join our dynamic team in the Pittsburgh office

The Client Service Manager will engage with internal and external parties to address all client needs in a professional and timely manner. This role requires a highly organized, dynamic, and responsive individual with a strong customer focus and the desire to exceed clients' expectations. This role is part relationship management, part service delivery, part trouble-shooter, and part process improvement implementer. This is an individual contributor role without direct reports.

This role is considered hybrid, which means you'll be assigned to our Pittsburgh officeandgiven the flexibility to work a hybrid schedule.

Responsibilities

• Lead clients through the onboarding of Data & Analytics products through on-going production support.
• Establish regular communications with the client team and manage the customer relationship through regular and effective communication to provide support and delivery of a high level of customer satisfaction.
• Research and resolve client issues through self-diagnosis or by working with members of Broadridge teams.
• Actively tracks client projects, updating and monitoring internal reports to ensure the timely and efficient progression of each project.
• Establish system parameters & settings on Data & Analytics products.
• Lead training and product overview discussions with clients.
• Create training and documentation materials to ensure successful service delivery.

Qualifications

• Bachelor's degree in business administration, information systems or related field or equivalent experience.
• 3+ years of experience in a Client Services role or Analyst role within the Financial industry.
• Ability to perform data research, understand table structures and query using SQL select statements.
• Excellent written and verbal communication skills, with a strong attention to detail.
• Experience using the following technologies at a moderate level: SQL, MS Office Suite, Power BI.

#LI-EP1

#LI-Hybrid

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at or by sending an email