Account Manager, ESC - Chicago, United States - Vouch
Description
About Vouch:
Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.
Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.
We're doing this by making insurance fast, responsive, and focused on our high-growth and innovative customers.
Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.
What does a work environment look like at Vouch?Vouch is a Virtual First Workplace with office locations in San Francisco, Chicago, and New York City. This team member should be based
in Chicago
to attend in-person collaboration, team, and client events ~ 2x+ per week .
In consideration of team members collaborating across various time zones, Vouch has core collaboration hours (8:30 am-2:30 pm Pacific Time.) when most internal meetings are held.
Role Responsibilities:
As a success team member, you will be responsible for ensuring our customers have a great experience after purchasing coverage with Vouch.
This position will be responsible for guiding existing customers through any insurance questions they may have, day-to-day servicing of accounts, renewal business, supporting client needs when changing coverage, and ensuring a great experience for all Vouch customers.
We pride ourselves on making things fast, easy, and tailored for our customers. Some of our best customer feedback is about our amazing customer experience and service. You'll be responsible for helping us scale that reputation.Job Duties:
Establish trusted relationships with our customers
Retain existing Vouch clients during their renewal process
Analyze existing insurance packages and evaluate risk
Deliver consistent and timely follow-up in response to client requests and issues
Manage growing accounts, including advising clients on risk solutions and selling more products
Ensure clients are comfortable with and able to utilize the tools/services available through the Vouch platform
Drive additional value by identifying follow-up opportunities for Vouch
Coordinate with internal Brokers and placement specialists, as needed, including the preparation and presentation of submissions
Collaborate with billing and Policy Administration teams on client/carrier instructions and assist in collections as needed
About you:
Bachelor's degree
2+ years of sales, brokerage, customer service, or other client-facing experience – within the insurance industry preferred
Strong communication and organizational skills
Able to be agile and thrive in a fast-paced environment
Possess a competitive drive to outperform peers and continuously improve hard and soft skills
Dependable, positive, and detail-oriented with excellent follow-through skills
Active/Current Property and Casualty License – Or ability to pass licensing examinations within 30 days of start date
Ability to drive success through ambiguous and complex situations
Takes initiative to problem solve when meeting resistance
Empathy with Intention. Ability to effectively and quickly build trust and rapport but still maintain structure and purpose within the conversation.
Nice to have:
Exposure to and passion for early-stage startups and/or high-growth environments
A background in insurance or other regulated categories
Active/Current Property and Casualty Licenses
Vouch provides a number of benefits to help you bring your best self to work:
Competitive compensation and equity packages
Health, dental, and vision insurance
Parental leave
Flexible vacation time (Unlimited PTO)
Wellness allowance ($80/month)
Technology allowance ($100/month)
Salary Range:
The pay range for this role is: $85,000 to $88,000 per year,
including
on-target variable pay. Variable pay is uncapped.
Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits and other perks.
We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company.
Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need.
Vouch believes in putting our people first, and building a diverse team is at the front of everything we do.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to
.
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