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Retail Associate - Reno, United States - Grand Sierra Resort and Casino
Description
**Retail Associate** Pay range **$14.00** City **Reno** State/Territory **NV** **ESSENTIAL DUTIES AND RESPONSIBILITIES: *Primary duties and responsibilities include, but are not limited to, the following:***
Believe and demonstrate through their work the GSR Vision and Mission Statement.
+ **Vision Statement:** Become the region's most respected hospitality and gaming company
+ **Mission Statement:** We are dedicated to becoming a leader in the hospitality and gaming business by providing exceptional value and service to our guests, and commitment to the communities in which we live and serve
Provide guest service to our customers while performing cashiering duties.
Organize and maintain appearance of assigned retail outlet.
Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction.
Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
Receive payment from guests in the form of cash, credit cards, room charges and comp slips; make change as needed, verify validity of charges, record charges and insure vouchers are properly executed in order to properly balance all monetary transactions.
Make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank.
Keep shop organized and neat in appearance i.e., dust, straighten, stack, etc.
Check all incoming stock against invoices to make sure that the correct quantities are being received.
Other duties may be assigned.
**KNOWLEDGE/SKILLS/ABILITIES**
Excellent verbal, written, and oral communication skills.
Detail oriented.
Self-starter with great organizational skills.
People smarts and strong interpersonal skills.
Proactive and works well under pressure in a fast paced environment.
Must speak, read, write and understand English.
Must be flexible if needed for occasional work outside of normal business hours.
Must be at least 18 years of age.
Dedicated to meeting and/or exceeding the expectations and requirements of internal and external clients.
Trusted and is seen as a truthful individual who is highly respectful of others.
Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
Cooperate with others in the accomplishment of joint tasks and common objectives.
Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.
**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Work performed indoors, in climate controlled environment. The noise level in the work environment is usually moderate. Employee may be exposed to odor and secondhand smoke.
