Quality Assurance Specialist for SNAP and TANF Programs - Tyler, United States - Career TEAM

Description

Job Description

Career TEAM is a leading high-tech workforce development company who combines their love for careering with technology and utilizes the best content, trainers, case managers, job developers, designers, programmers, and partners. Career TEAM is solving today's unemployment challenges through innovative solutions.

TITLE:
Quality Assurance Specialist - Snap/TANF

REPORTS TO:
Director of Quality Assurance

LOCATION:
Tyler, TX or Athens, TX

EMPLOYMENT TYPE:
Full-Time, Non-Exempt Employee

The Career Team Quality Assurance Specialist serves to assure program output and documentation complies with all applicable policies and guidelines.

Your Impact on Career Team's Success:

• Provide support for planning and coordination of Workforce Program activities.
• Ensure proper implementation of all applicable policies, procedures, and guidelines.
• Perform data management and reporting as needed in support of program operations.
• Support team growth and development as related to program operation.
• Provide insight based upon observations for the purpose of improving processes to ensure program and service quality.
• Conduct regular Quality Assurance Reviews.
• Provide staff training support as needed to provide ongoing staff development.
• Perform service delivery duties as needed/assigned to cover gaps in operations.
• Work with members of the management team on projects as needed to identify operational needs.
• Inform Quality Manager of issues identified that may be detrimental to quality services.
• Assist Program Advisors in updating staff resources.
• Remain compliant with all policy updates and training to ensure up-to-date knowledge of processes and procedures.
• Comply with audit guidelines and other processes to assure case quality.
• Provides outstanding internal Customer Service.
• Maintain professionalism and confidentiality when dealing with private/sensitive issues and information.
• Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required.

To Qualify for This Role, You Must Have:

• Education: Minimum of a Bachelor's Degree from an accredited college/university or equivalent relevant work experience or a combination of 4 years' qualifying education plus relevant work experience.
• Skills/Abilities: Must have knowledge of Microsoft Office: Outlook, Excel and Word, Microsoft TEAMs, Zoom, or similar platforms.
• Ability to work efficiently virtually using phone, text, and video conference with customers, peers, and management.
• Must be able to work in a fast-paced, ever-changing environment.
• Required Competencies:
  • Professional Customer Service focus
  • Learning orientation
  • Communication proficiency
  • Teamwork orientation
  • Technical capacity.
• Key Skills for Success:
  • Attention to detail.
  • Able to manage repetitive tasks.
  • Able to analyze workflow and make recommendations for improvements.
  • Able to work independently.
  • Able to prioritize tasks.

Hourly Wage: $21.63/hr

Working conditions are primarily in an office environment with travel to other locations within the East Texas service area required.

About Career TEAM:
Founded in 1996, CareerTEAM, LLC is a private workforce development organization.

Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.