Practice Coordinator - Maplewood, NJ, US

Only for registered members Maplewood, NJ, US, United States

2 days ago

Job Title: Practice Coordinator · Reports to: Director of Behavioral Health · Employment: Full-Time, Exempt · Company Summary: · StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinician ...

Job description

Job Title: Practice Coordinator

Reports to: Director of Behavioral Health

Employment: Full-Time, Exempt

Company Summary:

StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled behavioral health telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.

Position Summary:

The Practice Coordinator is responsible for the day-to-day operational and business functions of the Telehealth Medical Practice (Behavioral Health). Develops strategies and processes that contribute to the growth and success of the practice in a rapidly growing organization.

Essential Duties and Responsibilities:

Creates and maintains patient schedules for initial, rescheduled, and follow-up appointments.
Monitors flow of patient appointments to ensure patients are seen in a timely manner.
Creates and maintains physician schedules.
Uploads patient records into Station Connect portal for new and existing patients as needed, working with contracted agencies for needed information.
Works in conjunction with internal and client nursing staff to ensure timely refilling of prescriptions, prior authorizations, and processing of diagnostic testing results.
Maintains knowledge of the telehealth platform, EHR, and related technology, troubleshoots issues.
Assists with implementation of new clients and patients with a high degree of customer service.
Acts as a resource and manages an active, ongoing process of improving patient, client, and physician satisfaction for all assigned practices.
Addresses any questions or concerns in a compassionate and timely fashion.
Work closely with Physicians, Chief Medical Officer, Director of Behavioral Health, and VP of Operations to enhance practice operations and develop and implement business strategies.
Facilitates communication and establishes a climate that encourages teamwork, collaboration, and problem-solving.
Implements workplace procedures.
Maintains adherence to existing policies and procedures of the practice and recommends and implements new policies and procedures as needed.
Assists Practice Manager with development of processes and workflows to gain office efficiency.
Performs other duties as assigned.

Qualifications:

Education

Minimum 2 years in Medical Office in an administrative capacity.

Qualifications/Requirements

Candidates required to work Pacific Time office hours (9-5pm PT); prefer candidates located in Pacific Time.
Energy and passion for increasing access to quality healthcare and improving the quality of life for individuals with Intellectual and Developmental Disabilities.
Minimum 2 years physician practice management experience required.
Effective verbal and written communication skills required.
Knowledge of laws, regulations, and medical terminology related to the management of physician practices.
Proven leadership and customer service skills.
Detail oriented with excellent organizational skills.
Adaptability and change management skills.
Ability to multitask and prioritize based on business needs.
Ability to analyze financial and operational data and develop plans for improvement.
Highly proficient with computers and technology including Zoom and Electronic Health Records.
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

StationMD is an equal opportunity employer.

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