Remote Virtual Customer Service Representative - Moreno Valley, United States - Kimura Foundry America

Description

Job Description

We are looking for a highly motivated and customer-focused Virtual Customer Service Representative to join our team. As a Virtual Customer Service Representative, you will be responsible for providing outstanding customer service and support to our clients via phone, email, and chat. This is a remote position, meaning you will have the flexibility to work from the comfort of your own home.

Responsibilities:

• Answer and respond to customer inquiries via phone, email, and chat with a high level of professionalism and promptness.
• Provide accurate and reliable information to customers regarding product features, pricing, and availability.
• Assist customers with order placement, modifications, and cancellations.
• Resolve customer complaints and issues in a timely manner, escalating to the appropriate department if necessary.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Process returns, exchanges, and refunds for customers, following company policies and procedures.
• Meet and exceed individual and team goals for customer satisfaction, response time, and quality of service.

Requirements:

• High school diploma or equivalent.
  
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using customer service software and tools.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
  
• Reliable internet connection and a quiet workspace to ensure a professional customer service experience.