housekeeper - Worcester, MA, United States - Aimbridge Hospitality

Aimbridge Hospitality Worcester, MA, United States

3 weeks ago

Description

Job Summary

Información disponible en español a continuación.

A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel servicing guest rooms daily in accordance with hotel procedures stocking cart with room supplies and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures.

In some instances this role would also be responsible for conducting 'deep cleaning' activities within the guest room in conjunction with preventative maintenance tasks.

Recamarera tiene la responsabilidad de mantener limpias ordenadas y atractivas las habitaciones de los clientes pasillos áreas públicas del hotel limpiando los cuartos de acuerdo a los procedimientos del hotel llenar los carros con material reemplazando la línea y reabastecer el cuarto de amenidades siguiendo las normas de la empresa y los procedimientos de seguridad.

En algunos casos esta función también sería responsable de realizar actividades de 'limpieza profunda' dentro de la habitación de invitados junto con tareas de mantenimiento preventivo.

Responsibilities

QUALIFICATIONS:

High School diploma or equivalent and/or experience in a hotel or a related field preferred.
This position requires strong attention to detail ability to communicate effectively with guests and team members verbally or in written form.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Diploma de enseñanza secundaria o equivalente y de preferencia con experiencia en trabajos de hotelería o similares.
Esta posición requiere altos niveles de atención al detalle habilidad de comunicarse efectivamente con huéspedes y compañeros de equipo oralmente o de forma escrita
Comunicar las informaciones e ideas en forma clara.
Evaluar y seleccionar en forma rápida y precisa los mejores cursos de acción.
Desempeñarse correctamente aun cuando haya sobrecarga de trabajo.

RESPONSIBILITIES:

Approach all encounters with guests and employees in a friendly service-oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Thoroughly clean and restock the required number of guest rooms per shift.
Complete all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up.
Remove all trash and dirty linen from guest rooms.
Perform other tasks/jobs as assigned by the supervisor or manager.
May be required to disassemble furniture or items in the guest room to conduct deep cleaning.
Deep cleaning tasks may include but are not limited to changing the AC filter cleaning the AC coils touching up paint on walls/molding touching up scratched furniture or rehanging closed slide doors.
Mantener un trato cordial y servicial hacia los clientes y entre los empleados.
Presentarse regularmente al trabajo tal como lo establecen las normas de Aimbridge Hospitality y según lo exija el programa de trabajo el cual variará según las necesidades del hotel.
Mostrar una apariencia personal e higiene impecables. Ello incluye usar adecuadamente el uniforme y la placa con el nombre de la persona (basado en normas de marca)
Acatar siempre las normas y reglamentaciones de Aimbridge Hospitality para asegurar una operación eficiente del hotel.
Limpiar y surtir totalmente las habitaciones que se requieran en un turno.
Completar todos los deberes de limpieza previa incluyendo pero sin limitarse a la preparación del carro de limpieza con los artículos para los clientes productos de limpieza y ropa de cama.
Eliminar todos los desechos y retirar la ropa de cama toallas y demás artículos sucios de las habitaciones.
Llevar a cabo otra tarea según asignada por el supervisor o gerente.
Puede ser necesario desmontar muebles o artículos en la habitación de invitados para realizar una limpieza profunda.
Las tareas de limpieza profunda pueden incluir entre otras cambiar el filtro de CA limpiar las bobinas de CA retocar la pintura en las paredes / molduras retocar muebles rayados o cambiar puertas correderas cerradas.

Property Details

At A Glance

We're in the middle of the Worcester Polytechnic Institute campus, steps from downtown's mix of shops, breweries, and restaurants. Business travelers, ride our free shuttle within a two-mile radius that includes UMass Memorial Medical Center. Check out local attractions like the Ecotarium and Museum of Art, and venture into Boston by commuter rail.

Why people like to work here

For the second year in a row, Hilton has been honored as the #2 World's Best Workplace by Fortune and Great Place to Work.

This award showcases our commitment to create meaningful opportunities for personal and professional growth - including industry leading benefits, life-long learning resources and travel perks

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.

Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offering Daily Pay Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan

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