Customer Service Representative - San Leandro, United States - Grovesindustrial
Description
** Customer Service Representative (REMOTE)**
**Job Category****:** Operations **Requisition Number****:** CUSTO001842 Showing 1 location **Job Details**
**Description**
**SUMMARY:**
T he Customer Service Representative will be responsible for answering telephone call inquiries and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction.
**DUTIES AND RESPONSIBILITIES:**
Successful candidate will master skills in handling customer interactions via phone, e-mail and mail
Log into phone system and use appropriate codes for activities
Effectively manage work hours and demonstrate strong organizational skills
Process requests for quotations, order entry and product questions from customers
Ensure accurate order entry and timely feedback to customer inquiries
Serve as a role model for peer group and new hires
Monitor and review performance to operational metrics, order processing and service level reporting
Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities
Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction
Other duties as assigned
Reports to the Customer Service Manager
**SKILLS AND EXPERIENCE REQUIRED:**
Excellent listening skills and the ability to empathize with customers
Thorough, organized and systematic in approach to work
Strong verbal and written communication skills
Skilled at establishing and maintaining effective working relationships
Ability to manage self in a fast-paced business environment
Moderate to advanced skills in technology
Bachelor's degree in a related field or three years of customer service experience
History of successful customer service roles
Proven ability to use operating systems and other third-party software to service customer needs effectively
Professional maturity, integrity and a positive attitude
Industry knowledge desired but not required
Strong ability to work well under pressure
Passionate, Adaptable, Customer Focused and Teamwork oriented
Strong sense of urgency and accountability
**Employment Opportunity Includes:**
Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA and 401(k)
Career growth
*DGI Supply is an Equal Opportunity Employer. Candidates are subject background checks and a post-offer drug screen.*
**Skills**
**Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Goal Completion****:** Inspired to perform well by the completion of tasks **Education**
**Experience**