Receptionist - New London, United States - Bridge

Bridge New London, United States

4 weeks ago

Description

JOB SUMMARY

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agencys commitment to excellence. They will demonstrate proficient data entry skills, uphold confidentiality in all interactions and continually maintain and improve upon job specific competencies.

ROLE AND RESPONSIBILITIES

Patient experience:

Provide exceptional customer service to all patients, visitors and callers
Oversee the safe, efficient, and comfortable atmosphere of the reception area
Greet patients and other visitors to the agency and assist them as appropriate

Scheduling:

Review schedules to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with scheduling guidelines
Collect, verify, update and document patient demographics, insurance information and forms
Review and complete Telephone encounters (TEs) timely and accurately
Reconcile patient visits daily

Insurance:

Verify active insurance coverage and status and keep information updated

Payments:

Collect patient payments, balances and copays
Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
Complete end of day reporting and ensure records balance

Phones:

Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system

Scanning:

Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per Indexing protocols

HIPAA:

Consistently ensure and maintain patient confidentiality

Other:

Escalate concerns to site leads/Operations Manager and offer suggestions for improvement

Requirements:

Fully Bilingual, English & Spanish required
Associate's degree or 1-2 years of experience in a receptionist-type position required
Experience working within the healthcare industry preferred

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