Call Center Sales - Demarest

Benefits: · Employee discounts · Health insurance · Remote | Part-Time | Occasional Local Event Attendance Required · British Swim School – Hudson Waterfront Franchise · Make an Impact Behind the Scenes — and in the Spotlight · At British Swim School Hudson Waterfront, every conv ...

Job description

Benefits:
Employee discounts
Health insurance

Remote | Part-Time | Occasional Local Event Attendance Required

British Swim School – Hudson Waterfront Franchise

Make an Impact Behind the Scenes — and in the Spotlight

At British Swim School Hudson Waterfront, every conversation and every detail matters.

This role combines high-level customer care, sales, and administrative operations to support families on their water safety journey — from the first inquiry to long-term success in our program.

We are looking for someone who is equally comfortable working independently behind the scenes with strong attention to detail and stepping into high-volume customer-facing moments with confidence, energy, and enthusiasm.

This is not just a call center role — it's a multifaceted position with room for growth and opportunities to represent our brand in the community.

What You'll Do

Sales & Customer Care

Guide families through enrollment with confidence and enthusiasm.
Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
Ask thoughtful questions to understand family goals and recommend the right class level.
Overcome objections and confidently guide families toward enrollment.
Support retention efforts by understanding concerns and offering thoughtful solutions.
Provide clear explanations of policies, billing, and scheduling.

Admin & Operational Responsibilities

Process cancellations, online enrollments, account updates, and billing adjustments.
Manage and maintain our in-house ticketing system.
Follow SOPs accurately and consistently.
Document interactions thoroughly to ensure smooth team communication.
Catch errors before they become problems — strong attention to detail is essential.
Balance accuracy with efficiency while managing multiple systems.

Brand Ambassador / Event Support (Bonus Opportunity)

Attend occasional local off-site events (must be able to drive).
Represent British Swim School Hudson Waterfront with energy and professionalism.
Engage with families, answer questions, and generate excitement about our program.
Help convert event leads into enrollments.
Events are paid at a higher, separate rate and offer additional earning opportunities.

What Success Looks Like

You work independently and stay productive without constant oversight.
You notice details others miss and proactively fix problems.
You confidently switch between admin-focused work and fast-paced customer service.
You build genuine connections with families while maintaining accuracy.
You follow established processes but also think ahead and anticipate needs.
You represent the brand with enthusiasm and professionalism both virtually and in person.

Who You Are

Highly detail-oriented and process-driven.
Strong communicator with a warm, confident phone presence.
Comfortable with sales conversations and asking for the enrollment.
Able to multitask while maintaining accuracy.
Forward thinker who anticipates issues before they happen.
Comfortable working independently but collaborative with the team.

Role Requirements

Call center, sales, admin, or high-touch customer service experience preferred.
Strong computer literacy (Google Suite, CRMs, spreadsheets).
Ability to follow SOPs and maintain accuracy across systems.
Reliable high-speed internet, computer with webcam, and headset.
Ability to work evenings and weekends (we operate 7 days/week).
Bilingual English/Spanish required.
Local to the Hudson Waterfront area (or surrounding communities) with reliable transportation for occasional in-person events.

Compensation & Perks

Weekly pay
Commission + performance bonuses
Flexible scheduling
Gym reimbursement (up to $25/month)
401(k) plan
Medical insurance options
Growth opportunities within a fast-growing franchise

Why Join Us?

British Swim School has spent over 40 years teaching life-saving water survival skills.

At Hudson Waterfront, we take pride in building a strong team that cares deeply about families and the work we do.

If you're looking for a role where you can combine sales, operations, and community engagement — and grow with a mission-driven team — we'd love to meet you.

Ready to make waves with us? Apply now.

Flexible work from home options available.

Each franchise location is independently owned and operated by a franchisee (franchise owner).

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.