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    MEDICAL OFFICE SCHEDULER - Daytona Beach, United States - Radiology Associates of Ocala

    Radiology Associates of Ocala
    Radiology Associates of Ocala Daytona Beach, United States

    2 weeks ago

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    Description
    Radiology Associates leads the Eastern Central Florida area in patient care and medical imaging. Whether you are just beginning, or continuing your healthcare career path we foster a purposeful, fast-paced work environment that is highly rewarding.

    Radiology Associates is a full-service medical imaging company. We offer a positive work environment with competitive pay and great benefits including Medical, Dental, Vision, 401K and so much more

    Thank you for your interest in pursuing a career opportunity with Radiology Associates.

    GENERAL SUMMARY OF DUTIES: Handle inbound and outbound calls to and from patients and physician offices with the purpose of scheduling radiological exam appointments for imaging centers.

    SUPERVISION RECEIVED: Reports to Center Manager Shared Functions or Lead Enterprise Scheduler.

    ESSENTIAL FUNCTIONS:
    • Receive inbound calls from patients and physician offices, and schedule requested exams.
    • Make outgoing calls to patients to schedule requested exams whose orders were faxed or sent via electronic requisition.
    • Provide quality customer service to all callers.
    • Handles initial scheduling inquiries and problems via the telephone.
    • Handles situations, which may require research and/or troubleshooting
    • Receive telephone calls, which are non-routine and require deviation from standard screens, scripts, and procedures.
    • Other duties as assigned.
    The job holder must demonstrate current competencies applicable to the job position.

    EDUCATION: High school diploma or equivalent.

    EXPERIENCE: Previous experience of working within a customer service or call center environment is desirable but not essential. One year or more working as a medical scheduler in radiology and imaging environment is preferred.

    KNOWLEDGE AND SKILLS:
    • Radiology and/or medical terminology a plus
    • Experience with MS Office software (Word, Excel, Outlook, etc.).
    • Excellent phone skills with ability to multi-task.
    • Strong time management skills
    • Basic typing & Computer Skills
    ABILITIES:
    • Ability to solve problems and show initiative.
    • Ability to work in a cooperative nature within and outside department with staff, patients and families.
    • Ability to communicate effectively verbally and in writing.
    • Ability to explain procedures clearly and simply to patients.
    PHYSICAL/MENTAL DEMANDS: Requires sitting, standing and walking associated with a normal call center environment. Requires viewing a computer screen for long periods of time.

    ENVIRONMENTAL/WORKING CONDITIONS: Work is performed in a call center environment. Position will involve frequent contact with staff and the public. Occasional evening and weekend work.

    **Drug-free, tobacco-free workplace
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