- Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
- Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
- Work closely with Managers and Supervisors to exceed sales volume and KPI goals
- Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
- Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
- Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
- Uphold company standards for merchandise presentation and ensure menu availability is current.
- Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
- Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization's goals.
- Support the implementation of operational policies, standards, and procedures for retail staff.
- Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
- Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI's
- Maintain a training calendar and ensure associate onboarding and new hire training is complete
- Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
- Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.
- This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
- Projects a positive image of the organization to employees, customers, industry, and community
- Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives
- Minimum 21 years of age (or per state regulations)
- Bachelor's Degree in business, operations management, or a related field is preferred
- Store leadership experience preferred
- Minimum 2 years' experience in a customer service related field
- Skilled in Google and/or Microsoft Office Suite
- Knowledge of retail technology platforms and systems
- Business Acumen
- Ability to communicate proficiently both verbally and in written format
- Excellent Time Management
- Detail Oriented
- Sense of Urgency
- Consulting Skills
- Global and Cultural Awareness
- Conduct all interactions with a high ethical standard
- Proven ability leading teams
- Relationship Management
- Performance Management
- Personal Effectiveness/Credibility
- Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
- Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements
-
Back of House Supervisor
19 hours ago
PharmaCann Arlington Heights, United StatesPharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use c ...
-
House Supervisor
1 week ago
vTech Solution Chicago, United States*Auto Offer / No Interview **Job Title: RN House Supervisor**Job Location: Chicago, IL **Duration: 13 weeks extendable **Work Schedule: 8 hrs. shift (Days) **Local Pay: $68/hr on W2**Gross Weekly: $2720**Traveler Pay rate: Must be 50 miles away from the facility **Hourly pay: $22 ...
-
Supervisor-House RN
1 week ago
Acadia Healthcare Inc Chicago, United StatesSupervisor-House RN · ESSENTIAL FUNCTIONS: · * As needed, collaborates with interdisciplinary treatment teams, other departments and administration to ensure that all residents' physical, biopsychosocial, age, developmental and cultural needs are met and when they are not met, ac ...
-
House Supervisor RN
1 week ago
Acadia Healthcare Inc Chicago, IL, United StatesHouse Supervisor RN · Function as the lead nurse on their assigned shift. · Responsible for staff assignments and/or direction of duties, tasks or projects. · Provide professional and administrative leadership to staff · Accountability and oversight of staffing performance. · Coo ...
-
House Supervisor RN
1 week ago
Ascension Health Aurora, IL, United StatesHouse Supervisor RN · Details · * Department: Nursing Administration · * Schedule: 7:00pm-7:30am, 2/3-12 hour shifts · * Hospital: Ascension Mercy Medical Center · * Location: Aurora, IL · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retir ...
-
RN House Supervisor
1 week ago
Acadia Healthcare Inc Chicago, United StatesRN House Supervisor · Overview · Schedule: Full Time Days, Full Time Nights · At Montrose Behavioral Health Hospital for Adults, located in Chicago not far from Lake Michigan, we provide inpatient treatment for adults ages 18+. We are looking for passionate RN's to join our team ...
-
House Supervisor
2 weeks ago
VTech Solution Inc Chicago, United States*Auto Offer / No Interview * · *Job Title: RN House Supervisor* · *Job Location: Chicago, IL * · *Duration: 13 weeks extendable * · *Work Schedule: 8 hrs. shift (Days) * · *Local Pay: $68/hr on W2* · *Gross Weekly: $2720* · *Traveler Pay rate: Must be 50 miles away from the facil ...
-
House Supervisor RN
1 week ago
Ascension Chicago, United StatesDetails · Department: · Nursing Administration · Schedule: · Full Time, Evening and Night Shift · Hospital: · Ascension Saint Mary's Chicago · Location: · Chicago, IL 60622 · Ascension Saint Mary - Chicago is Magnet-recognized by the American Nursing Credentialing Center, we ...
-
House Supervisor RN
4 weeks ago
Ascension Chicago, IL, US, United StatesDetails · Department: Nursing Administration · Schedule: Full Time, Evening and Night Shift · Hospital: Ascension Saint Mary's Chicago · Location: Chicago, IL 60622 · Ascension Saint Mary - Chicago is Magnet-recognized by the American Nursing Credentialing Center, we rank in the ...
-
Kenneth Young Center Arlington Heights, IL, United States Full timeSupervisor of Front Door Case Management & Temp Housing You are key to our vision: Together We Thrive. At Kenneth Young Center, our staff come together with volunteers, community partners, and the people we serve to create holistic systems of care through interwoven behavioral h ...
-
Supervisor, Sangamon House
1 day ago
McDermott Center Chicago, United StatesHaymarket Center has emerged as a leader in the field of addictions and behavioral health treatment. We are the largest not-for-profit community-based adult detoxification, residential, and outpatient substance abuse treatment facility in Chicago. Haymarket Center has continued t ...
-
Nurse House Supervisor
6 days ago
Community First Medical Center Chicago, United StatesJob Description · Job DescriptionDescription:The Nurse Supervisor is a Registered Professional Nurse (RN) that practices within the scope of the Illinois Nurse Practice Act to ensure the delivery of comprehensive, high quality, individualized nursing care, based upon knowledge an ...
-
House Supervisor RN
3 weeks ago
Ascension Chicago, United StatesJob Description · DetailsDepartment: Nursing Administration · Schedule: Full Time, Evening and Night Shift · Hospital: Ascension Saint Mary's Chicago · Location: Chicago, IL 60622 · Ascension Saint Mary - Chicago is Magnet-recognized by the American Nursing Credentialing Center, ...
-
House Supervisor RN
1 week ago
Ascension Health Chicago, United States**Details** · + **Department:** Nursing Administration · + **Schedule:** Full Time, Evening and Night Shift · + **Hospital:** Ascension Saint Mary's Chicago · + **Location:** Chicago, IL 60622 · **Ascension Saint Mary - Chicago is Magnet-recognized by the American Nursing Credent ...
-
RN House Supervisor
1 week ago
AdventHealth Bolingbrook, United States**All the benefits and perks you need for you and your family:** · + Benefits from Day One · + Paid Days Off from Day One · + Student Loan Repayment Program · + Career Development · + Whole Person Wellbeing Resources · + Mental Health Resources and Support · + Debt-free Education ...
-
RN House Supervisor PRN
1 week ago
AdventHealth Bolingbrook, United States**All the benefits and perks you need for you and your family:** · + Career Development · + Whole Person Wellbeing Resource · + **Our promise to you:** · Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholene ...
-
RN House Supervisor
2 weeks ago
Montrose Behavioral Health Hospital - Adult Campus Chicago, United StatesOverview: · Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. · Schedule: Full Time Days, Full Time Nights · At Montrose Behavioral Health Hospital for Adults, located in Chicago not far from Lake Michigan, we pro ...
-
RN - House Supervisor - Travel
3 weeks ago
Protouch Staffing Chicago, United StatesJob Description · Job DescriptionGross Pay (weekly): $2673.0 · Taxable Pay (weekly): 720.0 · Non-taxable Pay (weekly): 1953.0 · RN - House Supervisor - Travel · Shift: 03:00 PM to 11:30 PM · Location: Chicago, IL · Scheduled Hours : 40 · Company DescriptionWe are one of the leadi ...
-
Front of The House Team Supervisor
5 days ago
Home Run Inn, Inc. Chicago, United States: · Home Run Inn is a family owned & operated establishment with 11 locations in the manufacturing, distribution, restaurant, and real estate industries. At Home Run Inn, our purpose is to build meaningful relationships by earning a smile from our guests, trust among our teammate ...
-
Front of House Lead Supervisor
19 hours ago
Flik Hospitality Group Chicago, United States Full timeWe are hiring immediately for a full time **FRONT OF HOUSE LEAD SUPERVISOR **position. · - ** Schedule**: Full time schedule; open availability preferred. Hours and days may vary; more details upon interview. · - ** Requirement**: Previous catering and management experience is pr ...
Front of House Supervisor - Arlington Heights, United States - PharmaCann
Description
The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills.
Essential Functions/ Responsibilities
Competencies and Qualification
Working Conditions/Physical Requirements
This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability. May require some travel.
While performing the duties of this job, the employee is regularly required to speak and listen. This employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds. May be required to work outdoors and/or during inclement weather
