- Happily, answer incoming calls and greets/helps walk-in customers
- Coordinate with customers, vendors, and management to facilitate the flow of a high volume of work orders
- Produce cost estimate from drawings or client description
- Accurately submit orders for fabrication in our onsite shop or with our various vendors
- Confirm orders are received and accurate
- Track shipping/receiving invoices and code appropriately
- Schedule delivery and install with clients
- General administrative duties including data entry and filing
- Process timecards for bi-weekly payroll handled by HR
- Accounts Receivable - post checks
- Maintain petty cash
- Process and maintain credit card receipts
- Inventory tracking
- Place orders for stock glass, shop, and office supplies
- Must be able to read a tape measure
- Mathematically inclined - Basic Math, Geometry skills, able to work with percentages, fractions, and decimals
- Critical thinking and problem-solving
- Able to understand and accurately communicate customer's needs
- Strong working knowledge and proficiency in the Microsoft Suite (Word, Excel, Outlook)
- Strong customer service and office administrative skills
- Excellent written and verbal communication skills
- Ability to positively collaborate with others
- Highly organized, with strong time management skills
- Possess a sense of urgency and prioritization skills
- High attention to detail
- Prior customer service experience and desire to provide exceptional service
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Customer Service Representative - Fort Wayne, United States - O'Neil's Glass
Description
Job Description
Job DescriptionO'Neil's Glass is a small business in Fort Wayne, IN. We are customer-centric, collaborative, and our goal is to provide great customer service. If you enjoy helping others whether on the phone or in person with professionalism and positivity, this may be the job for you. A main function of the position is to accurately create material quotes based on the information provided. The right person for this position is extremely detail oriented, loves learning and working with numbers while calculating the correct measurements/quotes. The ability to accurately read a tape measure, and multi-task in a fast-paced environment is essential.
Responsibilities:
Requirements for Success:
O'Neil's Glass was established in 1961 and has a long history in Fort Wayne for unmatched customer service within a safe, exciting, and fast-paced work environment. We believe the strength of the company relies on the ability of our employees to work as a team utilizing the unique skills and experiences of each individual in a collaborative atmosphere. To support this objective, we provide our team members with the tools they need to efficiently complete projects and invest in their continued education to encourage the development of new skills and abilities. We strive to reflect our Core Values of Integrity, Service Driven, Quality Focus, Team Player, and Positive Approach in everything we do.
