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Assistant Manager - Fayetteville, United States - 304917 Coffee Cafe LLC
Description
AMERICA RUNS ON DUNKIN, COME RUN WITH US
DUNKIN'S MISSION: OPTIMISM REFILL
YOU ARE ALREADY AWESOME, COME BECOME AWESOME(ER) AS AN ASSISTANT MANAGER @ DUNKIN'
Assistant Mangers are responsible for delivering AWESOME guest experiences. DID I MENTION AWESOME, as a valued Assistant Manager you will be responsible for making guests SMILE. How AWESOME is that?
Before we get into all the boring details did you know that you'll be part of an energized team that is dedicated to keeping America running? That is no easy task, we know that Happy Team Members = Happy Guests. We Offer Schedule Flexibility, Paid Time Off, Bonuses, Healthcare, Discounts, Training & Development Opportunities, Tuition Assistance (Through SNHU), Community Involvement Opportunities and a whole lot of FUN
Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.
Responsibilities Include:
Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.
Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe certification.
Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.
Qualifications:
Skills
· Able to clearly express oneself verbally and in writing (English)
· Math and financial management
· Restaurant, retail, or supervisory experience
· At least 18 years of age (where applicable)
Required Competencies
· Guest Focus – anticipate and understand guests' needs and exceed their expectations.
· Passion for Results – set compelling targets and deliver on commitments.
· Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
· Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
· Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
· Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
WOW.... THAT IS A LOT TO COVER BUT I KNOW YOU LOVE TO COME TO DUNKIN - IMAGINE WORKING HERE SEE YOU ON THE OTHER SIDE.
Additional Info:
Minimum Age
18+ years old
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
