Customer Relationship Associate - Newton - Microbac

    Microbac
    Microbac Newton

    1 week ago

    Description

    Job Summary


    The Customer Relationship Associate serves as a front-line contact to receive and process samples arriving to the laboratory and successfully providing processed samples to laboratory personnel for timely analysis.



    Key Responsibilities:



    • Gain a thorough understanding of client needs; function as the liaison between the client, Customer Relationship account management team, and our laboratory staff teams; Troubleshoot and head off problems, preventing them from adversely affecting the client.

    • Manage the logistics of client projects, ensuring client needs are met in a timely and cost-effective manner, while ensuring the quality of work completed and reported meets or exceeds pre-determined quality standards.

    • Efficiently receive and process samples while triaging and prioritizing based on sample and analysis requirements.

    • Maintain organization of incoming samples that have been processed including storage retention disposal preparation supplies coordination delegation monitoring progress communicating technical data with senior leadership clients suggesting new service possibilities aligning business goals evaluating ongoing evaluations j

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