Customer Service Representative - Columbia, SC, US
1 day ago
Job description
China Jushi USA is a world brand supported by our core values. We uphold the values of integrity, innovation, responsibility, learning and passion to build the company; a champion in the fiberglass industry with leading manufacturing scale, advanced technology, talented teams, excellent management and powerful execution. We strive to maintain the leadership position in the global fiberglass industry through endless pursuit of innovation and excellence. Get to know us and see what it's like to be part of the world's leading major fiberglass company.
Job Description:
The Customer Service Representative under department supervisor and responsible for Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Check and process customer bills. Communicate and coordinate with warehouse for delivery.
Duties and Responsibilities:
1.Reviews claims or appeals issues, complaints, and inquiries referred by claims customer service representatives to determine if desk procedures and guidelines were followed. Researches to identifying underlying causes and determine ways to prevent and correct such causes. Identifies and reports potential fraud and abuse situations.
2.Researches and responds to complex customer inquiries, ensuring that contract standards and objectives for timeliness, productivity and quality are met. Handles situations that require adaptation of response or extensive research.
3.Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines. Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes. 4.Ensures claims are processing according to established quality and production standards.
5.Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed.
6.Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies. Assists in training claims customer service representatives.
7.All other duties as assigned.
NOTE: Duties, responsibilities and activities may change at any time with or without notice.
Minimum Requirements:
- Bachelor's degree or high school diploma with 3+ years of relevant experience. Bachelor's degree strongly preferred.
- Desire to provide the best possible experience for our customers.
- Thrive in a fast-paced environment with coaching support.
- Dedicated to excellent attendance.
- Shift: Monday - Friday, 8:00 AM to 5:00 PM.
Benefit:
- Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
- 401(k)
- Paid holidays and generous paid time off.
- Bonus programs that include annual performance, sales goals and profit sharing.
- Career advancement opportunities.
Similar jobs
Cintas is hiring for a Service Representative in Training/Bench for our Eyewash/WaterBreak line of products. · This role will provide customers with a service that thoroughly cleans and sanitizes their eyewash stations and WaterBreak water and ice units using the tools provided i ...
1 month ago
We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · You will greet customers, run the register, cashier,make purchase suggestions · and someti ...
1 week ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability · Flexible Schedul ...
1 month ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. This role involves working as part of a supportive team to provide exceptional service to customers and ensuring they get all the help they need on their journeys. · Assist cust ...
1 month ago
The Customer Service Supervisor under department supervisor provides prompt accurate thorough and courteous responses to all complex customer inquiries checks processes customer bills communicates coordinates with warehouse for delivery. · Bachelor s degree or high school diploma ...
1 month ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · ...
1 week ago
We're seeking a Customer Service Representative to work at a premier client in Columbia, SC. With us, it's all about finding the job that's just right. · ...
4 weeks ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · You will greet customers, run the register, cashier,Selling products to customers · Provi ...
2 weeks ago
+Are you a people person? Do you love helping others? · U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. · Assist customers inside and outside a U-Haul center with U-Haul products and services. · Use smartphone-based U-Scan te ...
4 weeks ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced environment and to grow your career - look no further. · ...
1 month ago
Inspire health. Serve with compassion. Be the difference. · ...
3 weeks ago
We are seeking a part-time Patient Services Representative - Floater in our Columbia location. · You have an associate degree with 2 years or any combination of education and work experience in a customer service-related role. · You have 1+ years of experience working in a medica ...
1 month ago
Hilton Columbia Center is seeking a detailed customer service pro to fill our part time Guest Services Representative position. · Please see below for further details.Provide outstanding service while checking guests in and out. · Be a guest advocate by responding to requests and ...
1 month ago
Incumbents are responsible for aspects of Physician Practice front office management and operation as assigned. · ...
1 month ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · Medical insurance · Flexible schedules · Weekly pay · ...
2 days ago
This role ensures accuracy, timeliness, and quality while delivering a high level of customer service. · ...
1 week ago
We're a team of passionate professionals redefining what it means to deliver exceptional customer experiences. · ...
1 week ago
We are seeking a detail-oriented and service-driven Customer Service Representative to support external and internal customers through timely, accurate, · and professional assistance. · Handles a variety of operational tasks including insurance inquiries, · contract and customer ...
3 weeks ago
We anticipate internal growth opportunities for especially driven and sales-minded candidates. Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. · ...
1 month ago
We refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about You'll get to play party planner by helping guests order the right cake for their celebrations and mak ...
4 weeks ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · As a Customer Service Representative You Will Enjoy · Medical Vision Dental & Life Insura ...
1 month ago