No more applications are being accepted for this job
- Bachelor's degree in computer related field preferred.
- 2+ years equivalent End User computer support work experience required.
- Must be knowledgeable in Windows and be capable of demonstrating that knowledge.
- Knowledge of Apple products.
- Experience with hardware troubleshooting and repair.
- Ability to manage projects, manage multiple tasks, and work within a team.
- Excellent communication and customer service skills (both verbally and in writing).
- Ability to handle stressful situations.
- Must be organized and detailed oriented.
- Demonstrated teamwork, customer satisfaction, problem solving, communication and business knowledge are skills critical to the success of this position.
- Must have the ability to prioritize, schedule and report progress.
- Windows 10, Apple OSX10.14 and above
- O365 Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
- Internet Browsers (Internet Explorer, Safari, FireFox, Chrome, Edge)
- Laptops (Dell, Apple)
- Cloud: OneDrive, SharePoint
- Troubleshooting remote access & network issues
- LAN/WAN, TCP/IP, Network Printing
- Mobile Devices / Video Conferencing (Teams, Zoom, WebEx)
- SOX Compliance (Sarbanes-Oxley Act)
- Customer focused, Problem solving, Attention to detail
- Teamwork, Communication - listening and speaking.
- Fully on-site in Salt lake City, Utah
- Must be able to lift and move equipment as necessary up to approximately fifty (50) pounds
- Must be able to work in a fast-paced, demanding environment.
- Healthcare Options
- Medical
- Dental
- Vision
- Prescription
- Dependent and Health Care Flexible Spending Accounts
- 401(k) savings plan with company match
- Flexible based Paid Time Off
- Employee Assistance Program
- Legal Assistance Plan
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Exclusive discounts on cell phones, gyms, and everyday purchases
IT Support Specialist - West Valley City, United States - Interpublic Group
Description
POSITION SUMMARY:Provide end-user support for a broad range of laptop and mobile computer hardware and software. Software support includes both proprietary and vendor software solutions for the advertising / marketing industry. This position relies on the use of defined issue resolution techniques, procedures, and a variety of routines to handle and resolve issues. The Support Specialist is expected to scope out the End User's computing environment and work towards a timely issue resolution. Many end users rely significantly on their computer, mobile device, and other technology and therefore, timely issue resolution is critical.
ESSENTIAL FUNCTIONS:
Experience & Education Requirements:
SALARY RANGE:
The salary range for this position is $60,000 to $70,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.
BENEFITS OF JOINING IPG:
One of our primary goals is to support the health and well-being of you and your family. Our compensation plan includes the following benefits, in addition to many others: