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    • Account Manager - Irving - CAE

    CAE
    CAE Irving

    2 weeks ago

    Default job background
    Description

    Job Description

    We are seeking a dynamic Account Manager to optimize and enhance the operations of aviation businesses.

    Key Responsibilities:

    • Build and maintain strong relationships with key stakeholders in the aviation industry.
    • Ensure high levels of customer satisfaction by addressing client needs, resolving issues, and providing ongoing support.
    • Manage a portfolio of accounts, ensuring each client receives value from the solutions and remains engaged.

    Sales and Business Development:

    • Identify and target potential clients within the region and develop strategies to attract and onboard new customers.
    • Develop and execute a sales plan that aligns with the company's goals, focusing on both short-term and long-term objectives.
    • Meet or exceed sales targets and revenue goals by selling SaaS solutions to aviation clients.
    • Analyze market trends, competitor activities, and customer needs to identify new business opportunities.
    • Assist clients in the onboarding process, providing training and guidance to ensure successful implementation and adoption of the software.

    Strategic Planning and Execution:

    • Develop and implement a strategic plan for the region, aligning it with the overall company strategy and goals.
    • Monitor and analyze key performance indicators (KPIs) to track progress and make data-driven decisions.
    • Manage regional sales budgets, ensuring efficient allocation of resources to achieve sales targets.

    Collaboration and Communication:

    • Work closely with other departments, such as product development, marketing, and customer support, to ensure a cohesive approach to client management and service delivery.
    • Provide regular reports on sales activities, pipeline status, and revenue forecasts to senior management.

    Essential Qualifications:

    • 5+ years of experience in Account Management, preferably within the aviation industry or a related field.
    • Experience in developing and implementing successful sales strategies.
    • Proven track record of delivering excellent customer service and achieving high customer satisfaction.
    • Strong negotiation skills to reach mutually beneficial agreements.
    • Experience working closely with other departments such as marketing, product development, product delivery, and customer service.

    Desirable Qualifications:

    • At least 3 years' experience in selling crew management solutions in the aviation industry.
    • Previous experience working within the aviation industry, such as with airlines, airports, or aviation service providers.
    • Understanding of the operational and business processes within the aviation sector.
    • Fluent written and verbal English language proficiency is required due to international scope and collaboration requirements.
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