Guest Services Representative - Mesa, United States - Legacy Sports USA, LLC
Description
**Offering Part Time employment with Legacy Sports USA**
**Categories:** Operations, Guest Services
**Required Education**: High School Diploma or Equivalent
Legacy sports USA has an immediate opening for a part time Guest Services Representative at Bell Bank Park
opening in January of 2022. Bell Bank Park is a 320-acre multi-use family, sport and entertainment complex
of outdoor and indoor team athletic facilities geared toward high-energy entertainment and sports in Mesa,
Arizona.
**Overview**
Seeking an energetic individual to provide excellent customer service in a fast-paced environment. This is a
guest facing role so interactive communication skills are necessary to deliver an exceptional guest
experience for a diverse group of guests/clients in the youth, amateur/collegiate, professional, and special
events space.
**Responsibilities**
? Provide world-class service to all guests, vendors, and employees at all times.
? Anticipate and respond professionally to guests' needs, concerns, and questions.
? Retain knowledge of all complex policies, procedures, locations, and event specific information.
Answer questions and provide information on activities occurring throughout the park.
? Greet guests and direct them to desired locations throughout the park, ensuring proper crowd flow.
? Verify credentials and scan tickets, allowing only those valid for access to specific areas, providing
wristbands/stamps for valid entry or redirecting guests as needed.
? Monitor exit points to ensure alcohol is not permitted to leave certain areas.
? Usher guests to appropriate seating locations and areas within events.
? Monitor assigned sections and surrounding areas to identify issues, report and notify appropriate
personnel, and ensure compliance with park policies, cleanliness, and safety. Be proactive and
follow up to ensure issues are resolved.
? Maintain proper accounting of lost & found, following all log and notification procedures.
? Assist with restocking of supplies in Guest Services areas and inform Supervisor of any technical
issues or maintenance needs in a timely manner.
? Assist with selling tickets and distributing will call for sports and special events as needed.
? Use troubleshooting tools to resolve customer ticketing and service issues.
? Perform all other duties as assigned.
? Must be able to work in a fast-paced environment.
Nonessential Job Functions:
? Other duties and responsibilities as assigned.
Qualifications
? Minimum of 6 months customer service experience.
? Experience with computerized ticketing systems preferred.
? Prior cash handling experience preferred.
? Must be able to bend, sit, stand, and walk for extended periods of time.
? Must be able to lift up to 25 lbs.
? Must be willing and able to work in all weather conditions.
? Must be able to work both weekdays and weekends (day and evening) in addition to regular
business hours as the event calendar requires.
HOURS OF WORK:
? Work hours may vary -- Ability to work irregular hours during events, including nights,
weekends, and holidays.
COMPUTER SKILLS:
? Knowledge of Windows, Microsoft Office, and iOS devices
? Operate standard office equipment including printer, copier, computer and fax machine
Intellectual/Social, Physical Demands and Work Environment:
The intellectual/social, physical demands and work environment characteristics described here are
representative of those that must be met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Intellectual/Social demands:
While performing the essential functions of this job, the employee is continuously asked to multi- task
under time limits. Position requires constant attention to precise details and accuracy of specified
standards including: following simple to complex (more than 3 steps) instructions, and concentration
which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in
leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed
time frame. This position also requires constant use of interpersonal skills including: ability to
direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being
able to openly communicate in writing and verbally with clients.
Physical demands:
While performing the essential functions of the job, the employee constantly operates a computer and
other office devices such telephones, copy machines, fax machines, etc; occasionally moves about
inside the office to access storage areas, cabinets and office machinery; constantly moves about the
arena and event sites before, during and after events to service clients and supervise staff; constantly
communicates via telephone, email and in- person with others to exchange accurate information.
Work environment:
The duties of this position are performed indoors and outdoors in the weather conditions prevalent at the
time. The noise level in the work environments is usually moderate to loud during events and minimal
during non-event times.
We are an equal opportunity employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin, disability status, protected veteran
status, or any other characteristic protected by law.
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.