Care Coordinator - Post Falls, Idaho, , United States

Northwest Specialty Hospital is seeking a detail-oriented, customer service focused, Care Coordinator to join the Team   · The Point of Care Coordinator oversees all point‑of‑care testing (POCT) programs across the organization, ensuring regulatory compliance, staff competency, q ...

Job description

Northwest Specialty Hospital is seeking a detail-oriented, customer service focused, Care Coordinator to join the Team  

The Point of Care Coordinator oversees all point‑of‑care testing (POCT) programs across the organization, ensuring regulatory compliance, staff competency, quality assurance, and accurate patient results. This role manages both CLIA‑waived and moderately complex testing sites, serving as the primary liaison between clinical departments and regulatory agencies. The position will also be responsible for serving as the Laboratory Medical Director for our CLIA program.

Program Oversight

• Coordinate all POCT activities across clinics, inpatient units, and ancillary departments.
• Maintain CLIA compliance for waived and moderately complex testing, including documentation, policies, and procedure updates.
• Serve as the Medical Director for the CLIA program
• Serve as the primary contact for inspections, audits, and regulatory reviews.

Quality Management

• Develop and monitor quality control programs for all POCT devices and assays.
• Review and trend quality indicators such as QC failures, operator errors, and proficiency testing results.
• Implement corrective actions and follow‑up documentation when issues arise.

Training & Competency

• Train new operators on POCT devices, workflows, and regulatory requirements.
• Conduct annual competency assessments for all POCT users, including direct observation and written evaluations.
• Maintain operator access in device management systems (e.g., RALS).

Device & Inventory Management

• Oversee device validation and verification for new POCT instruments and assays.
• Coordinate maintenance and troubleshooting with vendors and biomedical engineering.
• Monitor supply levels and ensure proper storage, labeling, and lot tracking.

Documentation & Reporting

• Maintain accurate records for QC, calibration, training, and competency.
• Prepare reports for laboratory leadership, quality committees, and regulatory bodies.
• Update policies and procedures in accordance with CLIA, CAP, Joint Commission, and manufacturer requirements.

Regulatory Compliance

• Ensure adherence to CLIA regulations for waived and moderately complex testing.
• Manage proficiency testing including enrollment, distribution, result review, and documentation.
• Conduct internal audits to identify gaps and maintain readiness for inspections.
• Management of all CLIA accreditation applications and licensure.

Education & Experience

• Bachelor's degree in a laboratory or health‑related field (preferred).
• Clinical laboratory or POCT experience and CLIA‑regulated testing.
• Experience with quality systems and regulatory compliance.

Skills

• Strong communication and teaching ability for training diverse clinical staff.
• Excellent organization and documentation skills.
• Proficiency with POCT middleware systems and EMR integration.
• Ability to interpret CLIA regulations and apply them operationally.

About Northwest Specialty Hospital: 

Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what's best for patients. Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties.
 
Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient focused approach, and robust benefits package

Some of our amazing perks and benefits offered to employees are:

• Company-sponsored events such as sporting events, BBQs, and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance (for benefit eligible positions)
• Tuition reimbursement
• Growth opportunities, ongoing education, training, leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance 

**Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.**