Sales Retention Supervisor Apprentice - Scottsdale - Alpha The Agency

    Alpha The Agency
    Alpha The Agency Scottsdale

    2 hours ago

    Description

    Job Description

    Job Description

    Sales & Retention Supervisor Apprentice

    Alpha is actively seeking a driven and coachable Sales & Retention Supervisor Apprentice to join our growing team. You'll work directly with our Account Management Department , gaining hands-on experience in staff coaching, sales strategy, and customer retention , all while learning how to lead a high-performing team.

    What You'll Be Doing:
    As a Sales & Retention Supervisor Apprentice, you'll play a dual role: supporting frontline customer and sales operations while also preparing to over see a team for us. Through daily mentorship, team collaboration, and real-world management experience, you'll master the skills needed to supervise a results-driven department focused on client satisfaction and long-term growth.

    Key Responsibilities:

    • Assist in managing a team of sales and account representatives
    • Participate in training and coaching of new team members
    • Support performance reviews, progress tracking, and goal setting
    • Engage with customers to resolve issues and ensure satisfaction
    • Implement retention strategies to maximize client loyalty and minimize churn
    • Monitor sales performance and suggest process improvements
    • Collaborate with leadership to develop team strategies and initiatives
    • Prepare to transition into a team lead role within 6–12 months
    • Support clients' goals within sales and customer retention

    What We're Looking For:

    • 1–3 years of experience in sales, customer service, or team leadership
    • A background in retail, hospitality, or customer-facing roles preferred
    • Strong communication and leadership potential
    • Natural problem-solver with the ability to multitask and stay organized
    • Positive, coachable attitude and a drive for professional growth
    • High attention to detail and comfort in a fast-paced, people-first environment
    • Bachelor's degree in Business, Communications, or related field preferred (not required)

    What Alpha Offers:

    • Hands-on leadership training and one-on-one mentorship
    • Competitive compensation and performance-based incentives
    • Company-sponsored travel opportunities (regional conferences, leadership retreats and company/team building events)
    • A collaborative, goal-driven, and inclusive work culture

    If you're ready to take the next step in your career and grow into a leadership position with real impact — apply now to become a Sales & Retention Supervisor Apprentice at Alpha.


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