Summer 2026 L+D and Brand Performance Intern | Support Center (Chevy Chase, MD.) or Portland, OR - Chevy Chase Village
1 week ago

Job Summary
We are excited to welcome a rising junior or senior studying hospitality - or anyone with meaningful hospitality experience - to join us for this opportunity.The Summer 2026 L+D & Brand Performance Intern will join PM's Support Center for a structured 9‑week immersive experience at the intersection of guest experience insights, brand standards, service training, and operations support.
You'll contribute real work - assisting with brand audits, designing micro‑training, building tools for hotel leaders, refreshing service playbooks, and delivering a capstone project that measurably improves guest experience or operational consistency. Expect hands‑on collaboration with Brand Performance
, Operations,
People + Culture,
and property teams.- Analyze guest feedback (e.g., surveys and online reviews) to spot trends and root causes.
- Assist with brand standard and quality assessments; help translate findings into clear action plans.
- Support follow-ups with property leaders to close gaps and sustain improvements.
Job description
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