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    Specialist, Technical Field Services - Illinois, United States - IMAX

    IMAX
    IMAX Illinois, United States

    1 week ago

    Default job background
    Full time
    Description

    Description

    :

    IMAX is looking for a Technical Field Services Specialist to join our global Tech Services team. We are looking for someone technical and confident to service theaters all over the country, and beyond. This role requires overnight hours, travel (both locally, domestically, and internationally).This is a field role located in the US.

    What You'll Do:

  • Perform service and preventative maintenance on IMAX digital projection and audio equipment through on-site visits and telephone support. Service work at the theatre is mainly carried out after normal business hours
  • Contribute to maintaining target uptime of all IMAX theatres through preventative and emergency servicing
  • Responsible for handling and maintaining multi-million dollar equipment in a critical "show must go on" environment
  • Dedication to concise and timely reporting of service activities and closure of the service and administrative reporting cycle via custom CRM or other databases
  • Track parts exchanged and ensure parts are returned from the client within the contractual obligations of the warranty
  • Reduce the number of lost shows by quickly responding, analyzing and correcting problems proactively during site visits
  • Plan and schedule service visits to IMAX theatres which may include hardware and software installation
  • Prepare reports to customer during visits, and periodic reports on theatre roster
  • Attention to detail and verification of information in the Technical Services theatre information database
  • Be available for emergency service dispatches and recover systems to normal operation as quickly as possible
  • Be available to travel internationally, or to change travel plans, on very short notice.
  • Respond to all inbound client communications including alerts, emails and phone calls within set timeframes.
    • What You'll Need:
  • 2-4 years at a university, college, or technical school, or significant job-related experience and specialized training in engineering/electronics with a strong computer background
  • A broad knowledge of audio systems, electronics/mechanical, use of specialized test equipment (including but not limited to volt/ohmmeters, audio test equipment and oscilloscopes) and the ability to read and understand electrical schematics
  • Experience in electronics or computer repairs. Experienced in anti-static practices when handling and installing electronic cards/boards/hard drives etc
  • Knowledge of projection optics alignment is useful
  • Working knowledge of AC and DC power supplies, experience with working on low voltage, single phase and 3 phase powered equipment
  • Background in technical service support with help desk experience or PC service and support experience and/or network experience
  • Complex thinking and problem solving skills are required to troubleshoot equipment failures quickly and efficiently
  • The abilityto troubleshoot equipment problems with customers under stressful circumstances, and give advice on operational matters
  • Experience with common software and hardware including but not limited to the MS Office Suite, Outlook and Lotus Notes.
  • MS Windows/XP, network monitoring and troubleshooting experience; with basic knowledge of network communications (i.e. pinging devices, IP address configuration)
  • Working knowledge of FTP protocols and use and telnet and client software/utilities
  • Understanding of Microsoft Windows registry
  • Ability to carry out an effective maintenance routine and order tasks while working within the confines of the customer's scheduling needs

    • Compensation:

    At IMAX, you will be part of a culture built on respect – we are committed to creating a welcoming and diverse atmosphere across our organization.

    For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted.

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