Patient Account Representative - Anoka, MN
1 day ago
Job description
Patient Account Representative (Fully Remote - MN Residents Only)
Pay:
$18-$21.25/hour
Schedule:
Monday-Friday, 7:30AM-4:00PM or 8:00AM - 5:00PM (one evening shift required)
Type:
Contract-to-hire
Location:
100% Remote
About the Role
We're seeking a Patient Account Representative to support healthcare clients by engaging with patients regarding their self-pay medical balances. This role requires strong communication, professionalism, and the ability to navigate revenue cycle, billing, and patient financial assistance conversations with confidence.
Key Responsibilities
- Make outbound calls to patients regarding outstanding self-pay balances
- Manage inbound patient calls and resolve billing concerns
- Offer financial assistance options to patients who do not meet standard payment guidelines
- Set up payment plans and document account activity
- Respond to questions about billing statements, insurance, and account details
- Obtain and relay detailed account information to medical facilities
- Review delinquent accounts and send final notices when required
- Follow all client-specific SOPs, compliance standards, and regulations
- Participate in ongoing training and shadowing opportunities
Qualifications
- High school diploma or GED
- Prior healthcare customer service, medical billing, or revenue cycle experience preferred
- Clear verbal and written communication abilities
- Ability to interpret business documents, regulations, and account details
- Basic math skills (percentages, interest, discounts, payment calculations)
- Strong problem-solving and analytical skills
- Competent computer skills (MS Office, email, account systems)
Contract Benefits (via staffing agency)
- Medical (MEC), pharmacy, virtual care, emotional support
- Hospital indemnity, accident, and critical illness coverage
- Dental & vision insurance
- Life insurance & short-term disability (20+ hrs/week)
- Earned safe & sick time
- Discount programs for travel, shopping, and entertainment
Conversion Benefits (once hired)
- 401(k) with match
- Medical, dental, vision, and HSA
- PTO
- Flexible scheduling
- Remote work
- Casual dress code
- Employee recognition programs
- Collaborative environment, ongoing training, and growth opportunities
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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