Daytime Member Services Representative - Concord, CA
1 month ago
Job summary
We are looking for a Member Services Representative to join our team This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members prospective members and guests.- Greet members prospective members and guests providing exceptional customer service.
- Handle all front desk related activities including Answer phones in a friendly manner and assist callers with a variety of questions Check members into the system Take prospective members on tours Sign up new members calculating rates and monthly payment amounts Assist the Club Manager in counting out the drawer as needed Facilitate needed updates to member's accounts Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
Job description
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