Regional Portfolio Manager - Santa Rosa, CA, Hybrid
2 days ago
Job description
About the Company: PEP Housing has been building community from the heart since 1978. We build and manage affordable housing for seniors living on fixed, limited incomes. Our residents live independently in a beautiful, safe place while aging with the grace and dignity deserved by all. With 23 properties, 650 residents and projects under construction, we keep busy
Position Summary: Reporting to the Director of Housing Operations, the Regional Portfolio Manager is responsible for the strategic oversight and operational performance of all PEP Housing properties within the assigned region. This role ensures that each property operates in full compliance with federal, state, and local housing regulations, maintains high standards of quality and safety, and upholds PEP Housing's mission to provide dignified, affordable housing for vulnerable older adults. The Regional Portfolio Manager supervises Community Managers and works collaboratively with internal departments and external partners to ensure operational efficiency, fiscal accountability, regulatory compliance, and a high level of resident satisfaction.
Key Responsibilities:
- Oversee the day-to-day operations of multiple senior housing communities, including direct supervision of the Community Managers.
- Ensure properties meet and exceed performance standards and KPIs, including occupancy, marketing activity, rental income collection, delinquency control, compliance timeliness, unit turn timelines, and resident satisfaction metrics.
- Monitor weekly, monthly, and quarterly KPIs for each property, identify trends, and implement corrective action plans when targets are not met.
- Recruit, train, and supervise on-site property management staff.
- Conduct regular performance evaluations and provide ongoing coaching and professional development, and goal setting for all supervised staff.
- Foster a positive, inclusive, and productive work environment.
- Prepare and manage annual operating budgets for each property.
- Monitor financial performance and implement cost-control measures.
- Approve expenditures within the limitations provided and ensure financial compliance with company policies.
- Ensure all properties comply with federal, state, and local regulations, including affordable housing guidelines and regulatory agreements.
- Conduct regular property inspections and audits, with a focus on maintenance standards and operational efficiency.
- Promote a high level of resident satisfaction through effective communication and prompt resolution of issues.
- Develop and implement resident events and activities to enhance community engagement.
- Handle escalated resident concerns and disputes.
- Oversee the maintenance and upkeep of properties, ensuring they meet safety and quality standards.
- Plan and manage capital improvement projects, working closely with the Regional Facilities Manager on projects exceeding $5,000.
- Communicate effective with senior management, property staff, residents, and external stakeholders.
- Represent the company at industry events and community meetings.
Qualifications:
- Bachelor's degree in Business Administration, Real Estate, Property Management, or a related field preferred.
- Active CA Department of Real Estate License preferred.
- Minimum of 5 years of experience in property management, with at least three years in a regional or senior role preferred.
- Strong knowledge of affordable housing regulations and compliance.
- Experience working with senior housing preferred.
- Excellent leadership, written, verbal and listening skills.
- Proven financial acumen and experience managing budgets.
- Ability to travel within the designated region as required.
PEP employees are as important as our residents. Our goal is to ensure both have a positive and rewarding experience during their time with PEP Housing. We value our employees, and we take pride in recognizing their outstanding talents and efforts. We are committed to the delivery of superior quality of services based on a foundation of honesty, integrity, and ethical treatment.
Benefits:
PEP offers a competitive benefits including health/welfare plans (medical, dental, vision, Group Life and AD&D Insurance etc.); 401K plan; work-life benefits (paid sick, vacation, and 22 company holidays); Employee Assistance Program, career development opportunities through mentorships and continuing education programs and a great working environment with professional growth prospects.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected category. Potential employees must submit to all pre-employment processes, to include DMV, reference and background checks.
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