Level 2 Help Desk - Tuscaloosa
1 month ago

Job summary
We are hiring a Help Desk Technician to support our technical support environment and improve ticket throughput and response times. This is a hands-on role supporting end users across internet, Wi-Fi, voice, and property technology services.Responsibilities:
- Serve as the escalation point for unresolved Level 1 support tickets
- Troubleshoot connectivity issues involving internet, Wi-Fi ,phone,and TV services
Job description
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