IT Support Technician II Medford OR - Dedicated IT

    Dedicated IT
    Dedicated IT Medford

    5 days ago

    Description

    At Dedicated IT, we're more than a Managed Service Provider —we're healthcare's trusted IT partner.

    • We believe in investing in our team through career development, advancement opportunities, certification support, and work-life balance.

    In this role you'll provide prompt and effective technical support to end-users on client site ensure timely resolution tracking progress within SLA times collaborate closely with clients service delivery managers and teammates deliver high-quality service foster positive user experiences lead participate infrastructure improvement projects contribute enhanced system performance user satisfaction maintain accurate documentation create detailed support tickets log activities efficient tracking reporting offer hands-on direct executive teams assist technology needs strategic planning escalate complex issues senior technical teams comprehensive troubleshooting steps recommendations act subject matter expert client provide guidance mentorship team members proactively identify report potential major incidents communicate service delivery manager develop deliver training supported software hardware improve confidence adoption assist installation configuration client-specific software infrastructure coordinating vendors valuable feedback drive-client success innovative problem-solving impactful solutions advance expertise welcome enthusiasts position look core values collaborate leave ego door none smarter collaborative common goals benefits company people clients own extreme ownership role establish go-to person handle above beyond right results pick phone call model dedication reliability responsibility rise challenges follow-up interpersonal experiences clients partners colleagues position self most dedicated team every day empathize see angles place others shoes display genuine interest care concern interaction observe learn actively listen hear advanced troubleshooting network issues dns dhcp vpn firewall secure reliable connectivity locations manage windows virtual server infrastructures file permissions active directory administration enterprise-level configurations emr ehr vendor management quick issue resolution minimize downtime critical healthcare applications user training technology mentorship trainings increase tech-confidence productivity collaborate mentors junior technicians share expertise culture continuous learning growth directly high-level executive leadership business continuity efficiency required education :high school diploma ged certifications comptia comp+tiancisco microsoft preferred relevant-experience considered lieu specific-certifications min-experience years helpdesk similar-technical-role required prior-experience managed-service-provider environment preferred previous-healthcare-it REQUIRED supporting medical-clients EMR-systems HIPAA-compliance


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