Account Manager, Renewals - Laguna Woods - Centercode

Description

Douglas Adams once said, "Technology is a word that describes something that doesn't work yet." Funny, because it's true — so much so that it sparked our unrelenting mission to increase the positive impact of technology on people's lives.

From robot vacuums and voice assistants to banking apps, smart toys, and backyard grills, Centercode has helped shape countless products in virtually every household — and chances are good we've impacted your life already. We're full of people who take pride in striving toward our goals and having a blast while doing it. We're always on the lookout for enthusiastic, like-minded people to join us in making everyday life better through technology.

As an Account Manager with a focus on renewals, you'll play a key role in protecting and growing recurring revenue from your book of mid-market accounts. Your focus will be on renewal execution, retention health, and relationship management - ensuring customer success and contract continuity year-over-year. This position emphasizes consistent renewal performance, operational excellence, and customer advocacy.

What You'll Do as a Renewal Account Manager

Renewal & Retention Execution

• Own the full renewal lifecycle for assigned mid-market accounts
• Drive proactive portfolio management to ensure high renewal rates
• Coordinate and execute 120-day renewal engagement plan to mitigate risk of churn
• Negotiate terms and timing with customer contacts and stakeholders

Customer Relationship Management

• Deepen relationships with key stakeholders to ensure consistent value realization and product adoption
• Act as trusted advisor to customers on product utilization, goals, and outcomes
• Connect with Customer Success and Support internally to solve customer challenges

Performance & Metrics

• Deliver against Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets
• Examples: target % GRR and 102% - 105% NRR annually
• Maintain clean and timely renewal forecasting and pipeline hygiene
• Analyze churn drivers and surface insights for cross-team improvement

Collaboration

• Partner with Sales, Customer Success, Product, and RevOps to align strategy and customer outcomes
• Facilitate hand-off and assist Sr. Account Managers on expansion opportunities
• Drive internal communication on risk indicators and renewal planning
• Contribute customer feedback loops to product and service teams

Who You Are

Experience & Skills

• 3 - 5 years in SaaS account management, renewals, or customer success
• Strong relationship building skills and negotiation experience
• Familiarity with CRM tools (e.g., HubSpot, Salesforce) and renewal tracking processes
• Confidence working with mid-market customers, multiple stakeholders, and cross-functional teams
• Experience coordinating with procurement and legal teams to navigate renewals and approvals
• Fluency with and frequent use of modern AI tools/methods

Mindsets and Traits

• Customer-centric and proactive and anticipates needs before problems arise
• Organized, analytical, and metrics-driven
• Clear and adept at managing timing and value conversation

The Nitty Gritty

• Compensation: $90-$100k annually (not commission-based)
• This is a full-time, hybrid position
• Candidates must live within commuting distance of HQ office (Laguna Hills, CA)
• Candidate must be willing and able to travel up to 10%
• Sorry, Recruiters: We're not open to working with you on this role
• We require a satisfactory background check following offer acceptance

More About Us

Centercode is a highly innovative tech company and we're growing all the time. Our weird and wonderful work culture is unified by geeking out hard over tech — the old, the new, and the yet-to-exist. We value adaptability over perfectionism and productivity over long hours. Also, towels. They're very important to us.

You'll Fit Right In If

• You love emerging tech — using it, talking about it, tinkering with it
• You're not afraid to ask (or answer) stupid questions
• You're a strong communicator but your an even better listener
• You were triggered by the grammar in that last bullet
• Your coworkers speak highly of you and your work
• You know your biggest weakness — and it isn't that you're a perfectionist
• You're a Builder with a track record to prove it
• You're willing to admit when you screw up (it happens to the best of us)
• You know the answer to the Ultimate Question

The Typical Perks You'd Expect

• Medical + FSA
• Voluntary Dental + Vision
• 3 weeks of PTO annually (plus more the longer you're with the company)
• 401k matching
• Other Voluntary Insurance: life, disability, pet, etc.

Plus a Few Pleasant Surprises

• We pay for your phone (unlimited data)
• We pay for your home internet (unlimited cat videos)
• $1000 budget to turn your at-home workspace into a temple of productivity
• Annual raises and bonuses (treat yo self )
• Stock options
• Discounts on fitness, electronics, entertainment, and more
• IRL team-building events and parties in sunny Southern California