Senior Customer Experience Manager - Atlanta
1 week ago

Job summary
The Senior Customer Experience Manager (SCXM) is responsible for ensuring customers achieve measurable success using the Engagifii platform This role blends customer success onboarding implementation and advanced support responsibilities serving as a trusted advisor to clients throughout their lifecycle The SCXM owns customer relationships manages escalations drives platform adoption and collaborates closely with Product and Engineering This role also provides mentorship and guidance to Customer Experience Associates to ensure a consistently high-quality customer experienceKey Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Ensure successful onboarding adoption and long-term customer satisfaction
Job description
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