Spa Coordinator - Carmel, IN
1 week ago
Job summary
We create experiences at Woodhouse Day Spa when guests walk through our doors. They escape their busy life for few hours of genuine luxury: comfy robe, reflexology sandals, quiet relaxation room, hot cinnamon tea and warm neck wrap before service even begins.We need people who understand the difference. As Spa Coordinator/Key Holder you're first and last impression of our spa opening and closing building welcoming guests into our world helping them choose right services ensuring they leave already thinking about next visit When something goes sideways you handle it When team needs direction you provide it This is leadership position You'll mentor newer team members make decisions when managers aren't on site take ownership of guest experience from parking lot to checkout What You'll Actually Do
- Open and close spa ensuring everything is perfect for guests and next shift
- Welcome guests warmly guide them through signature experience robes sandals relaxation room tea
- Book appointments recommend services help guests find exactly what they need Suggest enhancements retail products that genuinely improve guest experience Handle guest concerns complaints with grace turning problems into loyalty Support guide newer front desk team members during shifts Keep front of house running smoothly when management isn't on site
Job description
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