Center Director - New York, United States - Sylvan Learning

Description

The Center Director is responsible for managing the overall customer experience, sales, and localmarketing strategies of the Center to achieve performance goals and grow the Center.

The CenterDirector is also responsible for managing the day-to-day Center operations to ensure a consistent,quality educational experience for Sylvan customers while managing costs.

He/she ensures thatpolicies and procedures are executed according to Sylvan standards. The Director manages andcoaches Center staff and serves as the principle point of contact for the Franchisee.

ESSENTIAL JOB FUNCTIONS
Ensures timely and high quality personal customer service response to all calls and walk-ininquiries; Ensures calls get answered during business hours
Manages the day-to-day operation of the Center
Meets sales and expense financial targets
Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and feecollection; Recommends and implements interventions to improve performance
Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews
Reviews all corporate communication and ensures communications flow to the Center's staff
Confers with customers at each stage of the customer lifecycle; Directs the sales and serviceprocess throughout the customer lifecycle to keep customers enrolled
Promotes financing options that meet the customer's needs and manages theapplication/closing process
Manages marketing and sales activities to drive new enrollments
Establishes and maintains collaborative relationships with teachers, educational specialists andother school administrators and parent/teacher organizations
Conducts school visits to establish and maintain relationships with school personnel forpartnership and marketing purposes
Ensures the professional appearance of the Center according to Sylvan standards
Ensures adherence to established Sylvan operating standards with particular attention tostudent safety and well-being

KNOWLEDGE REQUIRED
Four year degree required
Experience using Microsoft Office and other standard business applications used by the Center,including current social media tools
Experience using Microsoft Word and other standard business applications used by the Center
Knowledge of general office equipment such as copiers, printers, and office phones
Experience using social media (Facebook, Twitter, etc.) preferred
Familiarity with instructional technology and tablet computers preferred

SKILLS AND ABILITIES REQUIRED
Strong customer service, interpersonal, and communication skills; Outgoing people-orientedapproach preferred
Proven ability to effectively use customer service and consultative sales skills to establish andbuild relationships
Sales skills with a strong sense of urgency
Ability to supervise, coach, and develop Center staff
Ability to track and interpret business metrics and financial statements
Strong analytical and problem solving skills
Strong word processing, data entry, and other administrative skills
Strong organizational skills; Proven ability to manage multiple tasks and be flexible
Proven ability to communicate effectively in writing; Ability to proofread and edit copy
Ability to work collaboratively; Strong team player
Ability to work a flexible schedule, including evenings and weekends
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilitiesrequired.
Apply for Center Director

First name
Last name
Email address
Phone number
I would like to receive updates about my application via SMS
Address (optional)
City (optional)
State/Province
Please add your resume
10MB limit; .pdf, .doc, and .docx file types are accepted.

ATTACH FILE
Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.
Please add your cover letter

(optional)
10MB limit; .pdf, .doc, and .docx file types are accepted.

ATTACH FILE
optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted.
What is your earliest available start date?
Please contact us if you would like to better understand our data collection and usage policies.

#J-18808-Ljbffr