Site Reliability Engineer - Salt Lake City, United States - Mountain America Credit Union

Description

Site Reliability Engineer page is loaded

Site Reliability Engineer

Apply

locations

Sandy, UT

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

R15225

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at option 1 or email

and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary

The Site Reliability Engineer is responsible for keeping all member-facing and internal production systems running smoothly.

As an SRE engineer you will work with multiple teams to encourage SRE principles, maintain the availability and reliability of systems, establish SLIs/SLO's, and develop tools and monitoring for operational visibility.

SRE engineers are members of the scrum teams, and work closely with quality and software engineers to support services prior to general availability through activities such as launch reviews, reviewing performance and validating logging in dev environments.

Responsible for ensuring quality releases to production environments.

The SRE engineer participates in an on-call rotation, working with internal and vendor teams to manage, troubleshoot and resolve production issues.

Job Description

To be effective, an individual must be able to perform each job duty successfully.
Keep current with emerging testing techniques and technologies, as well as emerging development practices.
Assist in diagnosing, finding the root cause, reporting, and tracking production and non-production issues.
Continually researching new ways of improving and scaling systems and services.
Lead initiatives to improve the reliability, scalability and availability of production applications.
Build out tools, platform and processes to enable these goals.
Lead and contribute to design, develop, and improve SRE practices and procedures.

Create and maintain health dashboards, identifying and measuring health indicators, SLI's/SLO's and providing tools for operational visibility of production systems.

Participate in and contribute to improving our incident response acting as an escalation point for production incidents.

Perform root cause analysis (RCA), troubleshoot, and debug issues across our applications and services to identify and fix root cause.

Enhance and maintain the software release procedures and processes.
A strong desire and aptitude for system automation to eliminate manual work with day-to-day operations
Skilled with application monitoring practices and tools (NewRelic, Azure Monitor, DataDog, Splunk, etc.)
Understanding of and experience with SRE and DevOps principles. Demonstrated experience working in Agile teams leveraging Scrum, Kanban, or other methodologies and/or understanding of Agile development concepts.
Meets the needs of the end user in a quality, consistent, and professional manner, using independent judgment where appropriate.
Mentors less experienced engineers.

Excellent communication skills (verbal and written) are critical, along with exceptional problem-solving skills, and exceptionally professional behavior when interacting and responding with other technical teams throughout the organization.

Take part in an on-call rotation.
Performs additional duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, & ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

EXPERIENCE
Minimum 4 years of professional experience in site reliability engineering, software development, or systems administration
Experience monitoring or troubleshooting web applications
Experience with Scrum and associated tools such as Azure DevOps or Jira
Experience with some of the following tool sets:

Application monitoring tools (New Relic, DataDog, Splunk, etc.)
Automation tools (Pega, Microsoft Power Platform, Logic Apps, etc.)
API tools (Rest#, Postman, Swagger, etc.)
Front end tools (Selenium, Page Object Model, etc.)
Backend tools (SQL Server, Entity Framework, Dapper, etc.)
Build tools (Node, Docker, Azure Pipelines, etc.)
Infrastructure as Code (Terraform, Ansible, Chef,

etc.)

Experience with automating, monitoring, and\or alerting on some of the following:

Web applications in Angular and React
Internal support tools
3rd party integrations
Database and API connections (Rest and SOAP)
Cloud Solutions (AWS, Azure, or others)

Experience working in an agile CI/CD or rapid software testing environment.
Experience understanding of Git and source control concepts.

EDUCATION
Education must be from an accredited institution. Education will be verified.
Bachelor's Degree in computer science, computer information systems, management information systems, or related technical field, or equivalent experience.

MANAGERIAL RESPONSIBILITY
Has no

supervisory/managerial

responsibilities. May provide coaching and/or mentoring to others on the team.
OTHER SKILLS & ABILITIES

Demonstrated proficient skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
Ability to work both autonomously and collaboratively in a fast-paced environment.
Self-starter with strong organizing and time management skills.
Adaptive to change, responds positively to altered circumstances or conditions.
Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
Excellent interpersonal skills including the ability to collaborate with other teams as needed.
Data analytics and data validation skills.

Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing and through insightful reports and graphic illustrations.

PHYSICAL ABILITIES / WORKING CONDITIONS

Ability to sit, talk and hear consistently
Ability to stand, walk, and use hands to handle or reach occasionally
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Ability to lift up to 25 pounds occasionally may need to lift up to 50 pounds.

ENVIRONMENTAL
There are no unusual environmental factors. Work is conducted in typical office setting with moderate noise (e.g., business office with computers and printers, light traffic).
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

About Us

Follow @MountainAmericaLife on

Facebook

and

Instagram

to see why our employees love working at Mountain America
Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, New Mexico, and

Arizona). We

believe that a healthy balance between work, home life, and play is essential to our employees and our success.

We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America.

Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances.

We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, Touch-Tone Teller, automatic payment options and access through a large branch network.

When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions.

#J-18808-Ljbffr