F&B Service Staff - Mackinaw City, United States - Odawa Casino

Description

Odawa Casino Resort

Job Description


Job Title:
F&B Service Staff


Reports To:
F&B Supervisor


Department:
Food & Beverage


Minimum Pay Rate:
Seasonal $10.00 per hour + Tips


Job Code:

SRVSTF

Pay Grade:
F&B1

Date Written:01/03/2018

Last Update:01/01/2024


Job Summary:

Provides upbeat, positive, friendly, and excellent service to every guest who approaches the bar/dining/deli area while preparing and pouring drinks, serving food, placing food orders for guests.

Primary Duties & Responsibilities:

• Conducts oneself in a positive and professional manner.
• Smiles and makes eye contact, greets, welcomes and invites our guests back.
• Waits on all guests and serves food as well as beverages and bartend
• Anticipates the needs and wants of our guests.
• Uses product knowledge to up-sell and suggestive sell.
• Prepares drinks with proper portions and ingredients.
• Operates liquor dispensing system as required or utilizes pour measuring device.
• Operates a cash register, rings in proper amounts and gives guests correct change.
• Accounts for all cash, charge and hosted sales and maintains integrity of all financial controls and responsibilities.
• Ensures accuracy when counting down cash registers.
• Keeps a neat, organized, stocked and clean environment at all times and abides by all health codes.
• Maintains respectful control over guests at all times and assists management by informing them of guest complaints.
• Ability to monitor guest consumption and respond according to TIPS training.
• Keeps the bar area stocked, cleaned and ready for guests at all times.
• Attends to guests needing service at the bar or dining area in a quick and efficient manner.
• Arranges bottles and glasses to make attractive display.
• Replenishes bar snacks such as chips, pretzels and nuts.
• Replenishes supplies/cups, spears, napkins, and ice.
• Maintains inventory control.
• Completes any side-work, set-up or closing duties as assigned.
• Place liquors, fruits, glassware, linen, silverware, paper supplies, small wares and sundries in their designated places, following proper storage and safety guidelines and procedures.
• Replace empty draught beer kegs as may be required.
• Pit fruit and fill ice bins with crushed or cubed ice from designated machines.
• Operate all equipment and utensils as required.
• Wash beverage glasses.
• Removes and empties all trashcans within the bar and dining area.
• Responsible for following established departmental procedures and all applicable laws and show responsibility by practicing methods that were taught through our TIPS program.
• Maintains grooming and appearance according to specified grooming and appearance policies.
• Follows all direction and assigned duties as given by the restaurant management.
• Attends all meetings as required.
• Completes all required training satisfactorily.
• Must maintain the highest level of confidentiality at all times.
• May work at other properties as needed.
• Performs all other assigned duties within the scope of the position.

System Access:
Agilysys InfoGenesis, Trakka

Upholds Odawa Casino Mission statement in all aspects of position:


Mission:
We create excitement and memories.


Values:

We create a culture that provides:

• A fun, rewarding, safe, and consistent environment for our Team Members.
• A warm reception, welcoming environment, and friendly atmosphere.
• An optimal entertainment experience through exceptional service.
• Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
• A contribution and connection to the community.

Preference:
Applies to Native Americans in accordance with applicable tribal law.


Minimum Qualifications:

• Must have minimum of one (1) year bartending or working in the service industry.
• Must be able to anticipate customer needs, and expectations.
• Must read, write and speak English fluently.
• Must have basic math skills.
• Must complete TIPS training and certification within thirty (30) days of employment or provide proof of current certifications and must keep current.
• Must be able to meet physical requirements such as significant lifting up to fifty (50) pounds, along with standing for long periods of time, bending, reaching, and kneeling.
• Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Must be able to obtain a key gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.