- Oversee a team of help desk professionals, ensuring timely and efficient problem resolution.
- Resolve escalated and priority issues.
- Set coverage and on-call schedules to ensure constant service coverage.
- Develop and refine problem resolution processes.
- Provide mentoring and leadership to the team and drive a deep commitment to customer service and transparency.
- Review key metrics to analyze technical support performance, SLA compliance, and problem areas to make recommendations for improvement.
- Prepare regular KPI reports for management and make presentations to the Technology Committee.
- Coordinate the development of procedures and training manuals both for help desk use and for use by Bank employees.
- Responsible for the provisioning of user accounts, managing access levels, and password resets.
- Manage the inventory of technology hardware and software licenses.
- Ensure ticketing platform updates and new features are implemented. Performs updates to templates, workflows, dashboards, and connections to third-party systems.
- Bachelor's degree from a four-year college or university; or 5+ years of related experience and/or training.
- Mastered technical knowledge of network and PC operating systems, network hardware, protocols and standards.
- Experience in IT infrastructure planning and development.
- In-depth knowledge of applicable data protection risks, laws and best practices.
- Strong understanding of project management principles.
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Technical Support Manager
6 days ago
Lone Star National Bancshares Pharr, United StatesJob Details · Job Location · MAS Building - Pharr, TX · Summary · The Technical Support Manager will oversee the Help Desk Support Personnel and the Items Processing Department Personnel. · Duties and Qualifications · The duties listed below may not include all responsibilit ...
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Nebula Technologies McAllen, United StatesChemical Laboratory Technician for Foundry Technology (m/f/d) Hannover Full-time THINKING ABOUT TOMORROW WITH TRADITION. TOGETHER. WORLDWIDE. With over employees and 800 million euros in sales, the HA Group is the global leader in the production of chemical products for the found ...
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Construction Support Manager
4 weeks ago
North Alamo Water Supply Corporation Edinburg, United StatesJob Description · Job DescriptionDescription of Duties: · Responsible for the technical, administrative, and advanced professional work involved with the planning, development, inspection, construction and installation of new installations and other types of construction work for ...
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Clinical Nurse Coordinator Freestanding ED
2 weeks ago
Rio Grande Regional Hospital Mcallen, United StatesIntroduction · Rio Grande Regional Hospital is committed to investing in the latest technology enabling nurses to work more efficiently. · Are you passionate about delivering patient-centered care? · Submit your application for Clinical Nurse Coordinator Emergency Room position a ...
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Clinical Nurse Coordinator Emergency Room
10 hours ago
Rio Grande Regional Hospital Mcallen, United StatesIntroduction · Do you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Rio Grande Regional Hospital have the opportunity to make a real impact. As a(an) Clini ...
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Clinical Nurse Coordinator Freestanding ED
2 weeks ago
Rio Grande Regional Hospital Mcallen, United StatesIntroduction · Do you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Rio Grande Regional Hospital have the opportunity to make a real impact. As a(an) Clini ...
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Registered Nurse Emergency Room PRN
10 hours ago
Rio Grande Regional Hospital Mcallen, United StatesIntroduction · Do you have the PRN career opportunities as a(an) Registered Nurse Emergency Room PRN you want with your current employer? We have an exciting opportunity for you to join Rio Grande Regional Hospital which is part of the nation's leading provider of healthcare serv ...
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Regional Director of MDS
4 weeks ago
Touchstone Communities Kane, United StatesRegional Director of Clinical Reimbursement (MDS)- must have valid TX RN license. Location: Touchstone Communities - South/Valley Region · Travel: Up to 80% weekly (2-3 communities per week) within the RGV, including Laredo, Brownsville, Corpus Christi, TX · A current and valid ...
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Registered Nurse Free Standing Emergency Room
2 weeks ago
Rio Grande Regional Hospital Mcallen, United StatesIntroduction · Do you have the career opportunities as a Registered Nurse Emergency Room you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join Rio Gra ...
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Registered Nurse Freestanding Emergency Room
2 weeks ago
Rio Grande Regional Hospital Mcallen, United StatesIntroduction · Do you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At Rio Grande Regional Hospital our nurses set us apart from any other healthcare provider. We are seeking a(an) Registered Nurse Freestanding Emerg ...
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Registered Nurse Freestanding Emergency Room
2 weeks ago
Rio Grande Regional Hospital Mcallen, United StatesIntroduction · Do you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At Rio Grande Regional Hospital our nurses set us apart from any other healthcare provider. We are seeking a(an) Registered Nurse Freestanding Emerg ...
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New Grad RN Nurse Resident Program
2 weeks ago
Rio Grande Regional Hospital Mcallen, United StatesIntroduction · Do you want to join an organization that invests in you? · At · Rio Grande Regional Hospital · , you come first · HCA Healthcare is committed to the growth and development of our future nurses · The · HCA Nurse Residency Program · is a year-long program designed to ...
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Buyer Advanced Purchasing-Mechanical
4 weeks ago
ALPS ALPINE McAllen, United States Full timeAlps Alpine, a leading manufacturer of electronic components and automotive infotainment systems, has brought the world numerous "First 1" and "Number 1" products since its founding in 1948. The Alps Alpine Group currently operates 110 bases in 26 countries and regions, supplying ...
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Echonosographer PRN
2 weeks ago
Rio Grande Regional Hospital McAllen, United States HOSDescription · Introduction · Do you want to join an organization that invests in you as a(an) Echonosographer PRN? At Rio Grande Regional Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course ...
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Registered Nurse Quality
2 weeks ago
Rio Grande Regional Hospital Kane, United StatesDescription · IntroductionRio Grande Regional Hospital is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Registered Nurse Quality position and spend ...
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RN PACU Nurse PRN- Surgery Center
4 weeks ago
McAllen Surgery Center Mcallen, United StatesDescription · IntroductionDo you have the PRN career opportunities as an RN PACU Nurse PRN- Surgery Center you want with your current employer? We have an exciting opportunity for you to join McAllen Surgery Center which is part of the nation's leading provider of healthcare ser ...
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Registered Nurse OR Outpatient Surgery Center
2 weeks ago
Rio Grande Regional Hospital Kane, United StatesDescription · IntroductionRio Grande Regional Hospital is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Registered Nurse Outpatient Surgery Center p ...
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CTE Projects Manager
2 weeks ago
InsideHigherEd McAllen, United States Administrative Jobs ,· CTE Projects Manager (Grant Funded) · Location: Pecan · FLSA: Exempt · Min Salary: $49,384 · Salary Range*: · Temporary End Date (if applicable): 08/31/2024 · Close Date: 5/31/2024 · General Statement of Job: · The Career and Technical Education (CTE) Projects Manager under t ...
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Assistant Store Manager
1 week ago
Primark McAllen, United StatesAssistant Store Manager · Because every day is an opportunity Do Retail our Way. · At Primark we're caring, dynamic and we succeed together. We have amazing fashion at amazing prices, all the time. We set the fashion trends. We're committed to providing our customers with service ...
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Territory Sales Associate
1 week ago
pulmonx McAllen, United StatesWe are currently seeking a Territory Sales Associate to join our Sales team supporting our South Texas Territory . This is an incredible opportunity for earlier-career sales professionals to gain hands-on mentorship with a dynamic group of top medical device salespeople. To best ...
Technical Support Manager - McAllen, United States - Vantage Bank
Description
JOB SUMMARY
The Technical Support Manager oversees a staff of help desk professionals and is the primary supervisor of the problem management process in the organization.
In addition to personally tending to high-level problem resolution, the Technical Support Manager ensures continuity of service by administering staff schedules and on-call shifts, developing and refining resolution processes to reduce turnaround times, and fostering a collaborative, cooperative atmosphere.
This is a supervisory role that requires considerable prior experience in a help desk position, including experience leading others.ESSENTIAL DUTIES
The duties listed below may not include all responsibilities that the person in this role may be asked to perform.
Incumbent may be required to perform other related duties as assigned.QUALIFICATIONS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.
The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.
Individual abilities may result in some deviation from these guidelines.
Technical Support Manager professionals in McAllen
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Maria Davila
Administrative support professional with experience working in a fast-paced environment · Demanding ...
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Amy Glover
UX/UI Designer