Client Support Agent - 2026 - Eagle Pass - Kaizen Advance

    Kaizen Advance
    Kaizen Advance Eagle Pass

    1 day ago

    Description



    BACKGROUND:

    Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities.

    We are onboarding independent customer service contractors to service client support programs for nationally recognized brands. Client Support Agents will work from home and be the primary link between our clients' current and potential customers. 


    The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies.

    This is an Independent Contractor opportunity, not an employee role. This opportunity is best suited for individuals who can work independently, follow structured processes, and meet performance expectations without constant supervision.




    JOB DUTIES:

    Handle customer service calls professionally 
    Resolve customer inquiries professionally and efficiently
    Accurately document call details and outcomes
    Meet attendance, quality, and performance benchmarks
    Maintain compliance with program requirements

    Requirements




    WHAT IT TAKES TO SUCCEED:


    Outstanding problem-solving skills
    Patience and empathy - an ability to manage stress and work under pressure
    Excellent communication skills in writing and verbal with outstanding listening skills
    Ability to provide knowledgeable, friendly, and professional customer service
    Experience navigating and efficiently using program tools and software using technology
    Basic computer skills

    QUALIFICATIONS:

    Must be a legal US Resident and Citizen
    Must be at least 18 years of age
    Must be able to pass a 7-year criminal background check
    Must be able to work at least 15 hours (30 intervals) a week
    No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard
    Previous customer service experience is preferred, but is not required




    TECHNOLOGY REQUIREMENTS:

    Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed
    8GB RAM PC (Minimum), 16 GB RAM PC (Preferred)
    Dual monitors
    Noise-canceling USB headset
    Hardwired internet connection (Ethernet; No Wi-Fi)




    IMPORTANT DETAILS:

    Certification and startup requirements apply.
    Contractors are responsible for managing their schedule and performance.
    Apply only if you are prepared to meet professional standards and commit fully to certification and onboarding.

    Benefits

    No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard
    You can create your work schedule to fit your needs, whether you want a full-time or part-schedule
    You have the opportunity to receive performance-based compensation or other incentives
    You can work remotely

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