Sales Associate - Santa Clara, United States - Pacific Sunwear
Description
Join the Pacsun Community
Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth.
Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development.
Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality.
Join the Pacsun Community.About the Job:
The Sales Associate is responsible for generating sales through exhibiting passion for product, brands, fashion and trends with all customers.
Overall, the Sales Associate is expected to work as a positive member of the store team and consistently provide an exceptional customer experience.
A day in the life, what you'll be doing:CUSTOMER CENTRIC
Delivers an engaging, positive and authentic customer experience with all customers
Focuses on full-price selling while maintaining awareness of product value and promotions
Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and partners with the leadership when dealing with escalated issues
Completes all assigned tasks in a timely and efficient manner
Executes all visual directives and maintains visual standards set by the company and as directed by the management team
Supports high standards of organization and cleanliness, promoting safe working and shopping environment to maximize the customer experience
Upholds and complies with all company policies as outlined in the Policy and Procedure Manual, Code of Business Conduct, Employee Policy Guide and the Safety Program
Complies with all Loss Prevention policies, and communicates violations directly to the leadership team or via the Silent Witness Hotline
Shares feedback from customers with the leadership team to improve the overall customer experience
RESULT DRIVEN
Actively participates in all company and store contests and events
Stays current on all financial goals and priorities
Support the leadership team in achieving all sales and operational goals
Supports and executes all digital sales strategies including ship from store and BOPIS within the store
AUTHENTICITY
Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
Contributes to positive working environment by consistently exhibiting core value behaviors
Maintains and drives the company's fashion image by adhering to the Employee Appearance Guidelines
Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends
Strives to improve individual performance while working as a productive member of the team
What it takes to Join:
Passion for product, brands, fashion and trends
High School Diploma or equivalent preferred
Effective written, verbal and presentation skills
Strong communications skills
Proficient in math and possesses strong computer skills
Physical Requirements:
The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
The associate must frequently sit/stand for long periods of time and climb ladders as needed.While performing the duties of this job, the associate is regularly required to talk or hear.
The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach, twist or squat.
Ability to maneuver around sales floor, stockroom and office areas.Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Ability to work in open environment with fluctuating temperatures and standard lighting.
Hotel, Airplane, and Car Travel may be required SM and above roles only.
Position Type/Expected Hours of Work:
This is a part-time position. Ability to work a range between 20-40 hours per week is required. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.
Other Considerations:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job.
Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.
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