Organizational Change Manager - Santa Clara - BayOne Solutions

    BayOne Solutions
    BayOne Solutions Santa Clara

    1 day ago

    Technology / Internet
    Description

    Job title : OCM Lead

    Job location : Santa Clara CA

    Contract : 6 Months

    Rate : $120 to 125/hr on w2

    Job Description:

    • Lead the OCM strategy and execution for the Internal ServiceNow transformation, from discovery through go‑live and stabilization.
    • Assess change impacts for both lift & shift (continuity) and greenfield rebuild (modernization) areas, and translate them into a clear, actionable change Drive stakeholder engagement across HR, IT, EX, and business teams; align leaders on key messages, timing, and decisions.
    • Plan and deliver communications (emails, FAQs, talking points, town halls/demos) that clearly explain what's changing, when, and why.
    • Identify training needs, define the right formats and content, and coordinate with program and business SMEs to ensure employees are prepared.
    • Stand up and support change agents / super users to reinforce change at the team Track readiness, adoption, and feedback; identify risks and issues and adjust OCM tactics to support a smooth transition.

    We're Looking for Someone Who Has:

    • ServiceNow transformation experience is required, ideally across ITSM, HRSD, or EX workflows, with familiarity in hybrid migration or greenfield implementations.
    • 8+ years in Organizational Change Management or comparable business
    • 8+ transformation
    • Demonstrated success delivering OCM for large, cross-functional technology Strong command of OCM methodologies (e.g. Prosci/ADKAR) with a practical, outcomes-focused approach.
    • Exceptional communication, facilitation, and stakeholder management skills; comfortable influencing leaders and navigating ambiguity.
    • Ability to join an in-flight program, quickly assess needs, and independently drive high-quality OCM execution

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