Branch Manager - Rotterdam, NY, United States - Trustco Bank

Description

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Reports to:
Branch Administration

The Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives.

Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves branch sales goals through new business sales, referrals and retention of account relationships.

Provides leadership, training and supervision; delegates day to day operations to the tellers or other branch personnel. Responsible for attaining established Bank and branch goals through active participation in sales management programs.
Will be assigned referral, account, and retention goals.

Implements and administers new products or programs including sales promotion and incentive programs, and encourages staff member participation to stimulate new growth.

assigning jobs, promotions, performance appraisals, counseling, disciplines, and terminations.
Provides training in bank policies and procedures; conducts regular staff meetings.
Maintains security measures to protect against criminal and fraudulent activity, unnecessary risk, and exposure.
Maintains communications between the branch and management through regular reporting and attending staff meetings.
Provides quality customer service through personal contact with customers and prospects in adherence with company policy.

Handles customer issues in person or over the phone with their bank product or service by assisting in researching and solving the issue.

Reviews and approves requests such as large check cashing requests, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork and cash counts.

Works to meet existing branch performance standards in areas such as operating control loss, teller's level of experience, bank secrecy, and compliance with established policies and procedures.

Continues to building proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses.

Cash handling experience.
Well organized with the ability to manage multiple tasks.
Bachelor's degree.
This is a full time position. Saturday 9:00am – 1:00pm
Sunday Closed
Evening and weekend work may be required as job duties demand.

*TRAVEL:

LANGUAGE SKILLS:

Must be able to speak, read, write, and understand the primary language(s) used in the workplace ; bilingual skills a plus.

Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must use hands to operate office machines.
Ability to communicate both in person and/or by telephone.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.

It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.

Selection for training, including apprenticeship

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.