IT MSP Services Delivery Manager - Portland, OR

Only for registered members Portland, OR, United States

1 week ago

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Job summary

We are seeking an experienced and proactive Service Delivery Manager to guide a team of Level 1/2 Engineers, ensuring high-quality technical support, continuous learning, and effective issue resolution.


Responsibilities

  • Team Management & Leadership: Lead, mentor, and motivate a team of Level 1/2 Engineers to ensure the team delivers exceptional service to customers.
  • Technical Support & Escalation Handling: Oversee and support the team's resolution of technical issues, ensuring escalations are handled effectively.
  • Making decisions about which tools or processes should be used in order make tasks easier for both employees as well as clients when they interact with our services; monitoring progress towards goals set forth by higher ups within company hierarchy levels etc.

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