Claims Assistant - Kissimmee, United States - The Walt Disney Company

Description

About the Role & Team

We are looking for a candidate to participate in department projects and initiatives in an efficient and positive manner. This role requires confidentiality and is highly collaborative with Claims Representatives and Claims leadership along with other internal and external partners

What Will You Do?

The candidate will be providing administrative support for the Workers' Compensation and Guest Claims departments. Must exhibit outstanding customer service skills with an understanding of the importance of brand management and confidentiality.

Day-to-Day responsibilities include, but are not limited to, handling confidential correspondence, collaborating with internal and external contacts, completing accurate incident intake data, and returning calls daily.

The candidate must also be willing to provide outstanding service by participating in telephone coverage for both departments. The candidate is encouraged to follow operational guidelines and ensure quality assurance and a keen attention to detail.

Required Qualifications & Skills

Shown strong social skills including positive partnerships, courtesy, collaboration, and professional etiquette.

Ability to handle time and prioritize work within targeted timeframes.

Ability to incorporate training into daily operations to assist teammates in full understanding of tasks, processes, and protocols.

Demonstrate flexibility to new processes.

Proven track record to work in multiple computer programs and in a paperless claim environment.

Computer proficiency in Microsoft Office Suite

Attention to detail and confidentiality.

Strong verbal and written communication skills

Strong organizational skills

Self-starter and problem solver

Familiarity with Walt Disney World property

Preferred Qualifications

Florida 620 All-Lines Adjusters' License

Bilingual

Experience with Business Objects

Education

Bachelor's Degree /High school degree or equivalent


Job ID:

Location:
Kissimmee,Florida


Job Posting Company:
Walt Disney World Resort

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities.

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